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Form of workWe are seeking an detailed and team oriented professional to join our Monona Drive office as a Wire and Reconciliation Specialist! This position will be responsible will be to efficiently process all incoming and outgoing wire transfers for the bank and the reconciliation of numerous accounts and ledgers. It will also provide quality customer service to all ensure all activity is reflected accurately for customers while upholding the highest standards of bank security and compliance.
Responsibilities- Process incoming and outgoing wire transfers for customer and bank through WireXchange, Fedline, or FIRE, adhering strictly to Wire Transfer Policies and Procedures.
- Monitor messages received from Correspondent Banks throughout the day and perform necessary processing activities.
- Maintain certain correspondent account balances as predetermined.
- Work collaboratively to ensure all entries to correspondent accounts are managed promptly to prevent extended outstanding items.
- Balance Miscellaneous General Ledger Accounts on a daily basis, including: Cash, EIM in Process, Cash Letter Adjustments, Accounts Garnished, etc. Prepare General Ledger tickets as necessary.
- Balance application totals (DDA, SAV, COD) to General Ledger totals for balances and accrued interest to ensure accuracy of all accounts.
- Balance correspondent bank and internal accounts regularly to ensure correct processing and clearing of items. Research any outstanding items.
- Act as the subject matter expert for various retail digital banking solutions including online banking, Zelle, bill pay, and instant payments.
- Provide support and guidance to both internal and external clients on the usage, features, and benefits of digital banking solutions.
- Troubleshoot and resolve client issues related to digital banking services, ensuring a high level of client satisfaction.
- Foster positive relationships with all stakeholders including customers, prospects, and vendors.
- Address and resolve customer issues and concerns through research and problem-solving.
- Propose solutions to enhance customer service, productivity, and efficiency.
- Stay updated on bank products and services, suggesting relevant ones to customers.
- Direct customers to the right bank personnel as needed, and use bank technology for tracking sales and referrals.
- Engage actively in bank-wide promotions and departmental product/service campaigns.
- Ensure accurate and efficient data entry.
- Update and manage storage and retention protocols.
- Assist in keeping departmental procedure manuals current.
- Collaborate with the team, being flexible to work extended hours or take on extra duties as required.
- Engage in both internal and external training programs.
- Participate in community and bank-related activities.
- Undertake any other relevant duties or assignments as needed.
- Associates degree in Finance, Accounting, Business, or a related field and/or minimum 1-3 years related to banking experience and/or training; or equivalent combination of education and experience.
- Experience with reconcilement of accounts and wires is a plus.
- Excellent interpersonal skills, with an emphasis on active listening and clear verbal communication.
- Proficient in accounting and math, adept at precise financial calculations.
- Comprehensive understanding of financial products, services, balancing, and processing within the bank.
- Detail-oriented; can work efficiently and independently with accuracy.
- Strong problem-solving abilities; exercises independent judgment in decision-making.
- Organized, able to prioritize tasks, and maintain composure in a deadline-driven environment.
- Proficient in Microsoft Office, adaptable to new software, with solid typing skills.
- Dedicated to achieving departmental goals, willing to work extra hours and attend necessary training.
- Upholds the highest standard of confidentiality, especially with customer information.
- Fluent in reading, writing, and speaking English.
- Consistently represents the organization in a professional and positive manner.
This position is a full time position with hours of 8am - 5pm Monday-Friday with the flexiblity.
Lake RIdge Bank values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer. Minorities, Females, Veterans, and Individuals with Disabilities encouraged to apply.
Consistent with Lake Ridge Bank's commitment to employ and advance qualified individuals with disabilities, Lake Ridge Bank provides reasonable accommodation to apply for or perform a job. Some examples of reasonable accommodation include alternate methods to apply, providing documents in an alternate format, altering work procedures, specialized equipment or use of an interpreter. If an individual needs reasonable accommodations to apply or perform a job here at Lake Ridge Bank, please contact Human Resources at (608) 849-2700 or email us.
Employment Type: OTHER
