Bank Reconciliation Specialist

Job Summary: We are looking for a detail-oriented and organized CSR Data Entry Administrator to join our team. The primary responsibility of this role is to accurately enter and maintain customer data in our database system. The ideal candidate will have excellent data entry skills, strong attention to detail, and the ability to work efficiently in a fast-paced environment. The CSR Data Entry Administrator will also be responsible for providing administrative support to the customer service team as needed.

Key Responsibilities:

• Accurately input customer information, inquiries, and interactions into the company database.
• Perform regular data maintenance tasks, including updating and verifying customer records for accuracy.
• Ensure compliance with data entry policies and procedures to maintain data integrity.
• Respond promptly to customer inquiries and requests for information.
• Collaborate with other team members to resolve customer issues and escalate complex problems as needed.
• Assist with administrative tasks such as filing, scanning, and organizing documents.
• Generate reports and assist in analyzing data to identify trends and improve customer service processes.
• Maintain confidentiality of customer information and adhere to data protection regulations.

Qualifications:

• High school diploma or equivalent; additional education or training in data entry or office administration is a plus.
• Proven experience in data entry or administrative roles, preferably in a customer service environment.
• Strong computer skills and proficiency with Microsoft Office applications, particularly Excel and Word.
• Excellent typing speed and accuracy.
• Exceptional attention to detail and organizational skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and prioritize tasks effectively.
• Familiarity with customer relationship management (CRM) software is preferred but not required.
• Ability to maintain a positive attitude and professionalism, even in challenging situations.