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Form of workWholesale Operations/Fulfillment Manager:
SKIMS is a solutions-oriented brand creating the next-generation of underwear, loungewear, and shapewear.
We set new standards with our game-changing product and are a driving force within pop-culture. We are looking for a Wholesale Operations/Fulfillment Manager to join us in advancing the industry forward.
Responsibilities
Managing all B2B outbound order activity from our 3PL on a daily, weekly, monthly schedule for domestic and international retail partners.
Managing any backorder, inventory issues, or shipping concerns.
Work closely with the 3PL team on outbound order troubleshooting orders, RTVs and/or special projects.
Organize and manage weekly, monthly KPI's on all outbound activity.
Analyze and report on outbound shipping performance, capacity, and present actionable insights.
Expert experience building and maintaining internal SOP documentation focused on Wholesale outbound and return activity.
Develop and ensure customer related compliance is maintained and issues are resolved.
Manage all shipment-chargebacks and disputes with all appropriate backup documentation.
Manage and resolve any routing, tracking requirements with all transportation carriers in working closely within our Wholesale CS team.
Work within department-assigned budgets to focus on opportunity improvements for efficient and accurate order handling.
Must facilitate a positive work environment
Requirements & Qualifications:
Bachelor's degree or higher
Min. 5+ consecutive years of experience in operations management, fulfillment, supply chain management for international and domestic Wholesale/Retailer accounts- must experience in fashion companies
3+ years of experience in working with wholesale or internal sales teams for order management including order fulfillment, shipping and routing requirements for international regulations.
Can strategically work with cross functional teams to drive projects forward, identify bottlenecks, and implement solutions backed by data driven reporting.
Experience working closely with a 3PL or dedicated warehouse
Excellent verbal and written communication
Has analytical skills, especially with Excel, ERP systems and reporting tools to make actionable recommendations.
Must be excellent in Microsoft Excel, Goggle Sheets, Microsoft Office Suite, Smartsheets and comfortable with ERP solutions such as NetSuite.
$80,000 - $100,000 a year
Benefits and Culture
100% Company Paid Healthcare (medical, dental, vision)
Kind Body Fertility Benefits
401(k) savings plan with up to 4% match
Unlimited PTO
Full Access to LinkedIn learning
Employee Discounts
Perks (HQ Location)
Free weekly catered lunch at HQ - M/W/Th
Dog-Friendly office
Free Swag Giveaways
Annual Holiday Party
Annual Summer Party
Invitations to pop-ups and other company events
Complimentary daily office snacks and beverages
SKIMS is committed to continuously creating an inclusive environment for all employees and candidates, reflective of the rich diversity of the communities we serve. Equitable workplaces foster innovation and excellence, and in our commitment to culture of belonging qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
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