Fulfillment Associate, Document Management

Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses, and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals.
As a Fulfillment Associate, Document Management, you will manage the receipt and examination of legal notices and filings according to corporate statutes, laws & regulations. You will work in unison with our service teams to assist our clients remain in legal compliance. We are looking for individuals who are positive, accountable and committed to self-development. In this position, you will report to the Manager, Fulfillment and work onsite at our office in Sacramento, CA.
Job Responsibilities:

• Fulfill orders for internal and external customers by scanning and processing documents.
• Research legal documents.
• Submit and retrieve legal documents to the Secretary of State.
• Research entity status.
• Resolve or escalate issues.
• Follow requests through to completion.
• Communicate progress to customers and our teams.
• Navigate quickly between multiple processing systems and databases quickly.
• Contribute to customer satisfaction and organizational success.
• Participate in process improvement programs, best practices, and occasional special projects.
• Process State and customer documents following established Standard Operating Procedures using proprietary and Microsoft suite applications.

Qualifications:
Education:

• High School diploma or equivalent. Prefer some college.

Experience, Knowledge and Tools:

• 1 year customer service experience. Prefer experience in retail, hospitality, or office environment.
• Experience working with a variety of software programs.
• Good typing skills (30 wpm.).
• You will be an important contributor to a team. Overtime maybe required at the end of the month, end of the quarter and end of the year.
• #LI-Onsite

Preferred Experience /Knowledge:

• Kodak Capture Pro - i4600 through and including 15600.
• UPS CampusShip
• Kodak scanner knowledge.
• Employee may need to lift a maximum of 20 pounds.

Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters
Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
Compensation:
Target salary range CA, CT, CO, NY, WA: $37,000-$50,600