Fulfillment Account Manager

Fan of a Fan is a full service merchandise company that brings to life the ideas of creators, artists, brands, and personalities. FOAF owns the process from design and production, all the way to fulfillment and distribution. We’re able to provide clients a hands off solution to offering merchandise to their audience.

We have two primary pillars of the company, our full service merchandise/brand building offering and our best in class Warehouse Fulfillment Operation.

We are searching for an experienced Fulfillment Account Manager to join our team on the fulfillment side of the business. Ideally, the candidate has experience in a warehouse and fulfillment environment.

MUST HAVE PREVIOUS 3PL / WAREHOUSE EXPERIENCE

Responsibilities

- Daily communication with clients

- Daily use of Shiphero to monitor inbound and outbound orders for clients

- Ownership over customers' issues and follow problems through to resolution

- Develop service procedures, policies, and standards

- Keep accurate records and document customer service actions and discussions

- Reporting of key metrics to Head of Operations and General Manager

Qualifications

- 3+ years Account Manager Experience

- Tech Savy. Experience with WMS / 3PL Software. Shiphero knowledge, huge plus.

- 2+ years Warehouse environment experience

- 2+ years Fulfillment experience, a plus

Job Types: Full-time, Contract

Pay: $26.00 - $29.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Health insurance
• Paid time off

Experience level:

• 3 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Ontario, CA 91761: Relocate before starting work (Required)

Work Location: In person