Weekend Receptionist

MISSION STATEMENT

Our Mission is to foster purposeful and meaningful lives for those with Alzheimer’s and other dementias through the use of the Montessori Inspired Lifestyle®

CORE VALUES

Respect

To treat others with integrity and courtesy, understanding that each person is important.

Dignity

To model integrity and respect in everyday actions and to influence others to do the same. We will honor the people we serve and work with.

Equality

Embracing diversity, committed to equality, feeling empathy for others.

Stewardship

To protect and value the lives and resources.

EMPLOYEE PLEDGE

As Receptionist, I will:

• Work to create a place where I would want to live
• Remember that I am a guest in the home of the residents
• Treat everyone I encounter with respect, dignity, and equality
• Apply the Montessori principles to everything that I do
• Remember to treat others the way I wish to be treated

EXPECTATIONS

It is expected that employees will always remember these values as they go about their job working with residents, with other employees, and with the public. Everyone is expected to know and comply with all employee policies and procedures and to ask questions if there is something that is not clear. We must know about the services provided here and talk about them correctly. Our communication with others must be respectful, correct, timely, and complete whether it is in person or in writing. We value each person and expect employees to show sensitivity to the cultural differences of co-workers and residents.

GENERAL SUMMARY

Answer phones and greet visitors to the facility. Assist residents with directions and requests as necessary. Provide overall office and administrative assistance to the Marketing Manager, Business Office Manager and Administrator. To actively seek tasks & remain productive.

JOB FUNCTIONS

• Assist with answering phones, directing messages, and answering telephone questions.
• To regularly do assigned task such as copying, filing, organizing or other assignments delegated by the Administrator.
• Welcome visitors and be available to answer questions from residents or guests and direct them within the facility.
• Be informed of schedules and groups for facility originating from within the facility or from outside sources.
• To act as a back up security and safety representative, monitoring the front doors and the inner facility communication system. Should never leave the front desk unattended.
• Assist with Personnel transactions, such as applications, name tags, or other requests.
• Computer input or computer generated memos, letters, etc.
• Notifying Food Staff Managers of any meal request or changes from the Resident Families.
• To give tours to visitors as requested or necessary.
• Maintain positive relationships and frequently interact with Windsong at Southridge residents and families. Serve as liaison between residents and their financial services and healthcare providers as well as Social Security.
• Handle clerical duties, which include heavy filing, incoming phone calls and messages, outgoing mail processing, and correspondence. Frequently transport mail, packages and supplies between buildings and run occasional car errands.
• Perform other office and administrative duties as assigned by Windsong at Southridge Business Office Manager and/ or Administrator.

INTERPERSONAL CONTACTS

To be a positive representative of the facility to all public and internal contacts.

JOB SCOPE

This job has recurring work situations with occasional variations from the norm. Duties involve moderate degree of complexity due to the needs of the Organization. Duties are under the direct supervision of the Administrator and Business Office Manager with established procedures and guidelines. Errors in accuracy, judgment, and level of professionalism effect the smooth and efficient operation of the department, ultimately impacting Residents, management and staff trust levels.

SPECIFIC SKILLS

• A Desire and appreciation of working around Senior Citizens.
• Ability to work in an organized, neat, and timely fashion.
• Ability to work alone or closely with others as a team.
• To have an understanding of how Office duties influences marketing.
• Sufficient training, knowledge, education, and experience or some combination of, to allow for a high degree of performance and quality assurance.
• To be able to handle multiple phones in an efficient, friendly manner.
• The ability to give tours in a friendly, informative manner.
• Flexibility to work any day on the calendar including weekends, holidays, and evening hours as necessary to best meet the needs of prospective and current residents.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or Equivalent
• At least one year of previous office/reception experience preferred

JOB CONDITIONS

• This job is in a professional office environment
• Professional appearance is a must

PHYSICAL DEMANDS

• Ability to regularly walk, stand, bend, stoop or sit for extended periods of time.
• Ability to lift, carry, push, pull or otherwise move object weighing up to 50 lbs
• Ability to handle multiple tasks and heavy work-loads that may be urgent and stressful.
• Remain composed in emergency situations
• Must be able to work for sustained periods of time maintaining concentrated attention to detail and accuracy, at a desk/computer workstation

physical requirements

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

20% or less

20% to 40%

40% to 60%

60% to 80%

80% to 100%

Stand

ü

Walk

ü

Sit

ü

Pushing, pulling and/or reaching

ü

Grasping and fine manipulation

ü

Climb or balance

ü

Stoop, kneel, crouch, or crawl

ü

Talk or hear

ü

Taste or smell

ü

Lifts Weight or Exerts Force

20% or less

20% to 40%

40% to 60%

60% to 80%

80% to 100%

Up to 10 pounds

ü

Up to 25 pounds

P

Up to 50 pounds

ü

Up to 100 pounds

ü

More than 100 pounds

ü

Job Type: Part-time

Pay: $16.28 - $17.50 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Every weekend

Ability to Relocate:

• Kennewick, WA 99338: Relocate before starting work (Required)

Work Location: In person