Warrior Care Network Engagement Specialist

Great benefits. Competitive pay. We know these are some of the things people look for in a job.
But if you're the kind of person who also cares about making an impact and serving our nation's wounded warriors and their families, then you're exactly the kind of person we're looking for. When you join Wounded Warrior Project, you're committing to making a difference. We make a commitment to you too - helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.
At Wounded Warrior Project we recognize our mission cannot be accomplished without our talented teammates, which is why we're proud to offer benefits such as:

• A flexible hybrid work schedule (3 days in office, 2 days' work from home)
• Full medical, dental and vision coverage for both teammates AND family members
• Competitive pay and performance incentives
• A fun, mission focused and collaborative team environment

A mission that matters is just the beginning, so if you're ready to get started, we're ready for you.
The Wounded Warrior Project (WWP) Warrior Care Network Engagement Specialist works closely with Warrior Care Network (WCN) affiliate hospital partners (Academic Medical Centers (AMCs)), the internal WWP WCN team, and WWP program teammates to develop and execute Warrior and Family Support Member (FSM) virtual programming designed to prepare participants for an Intensive Outpatient Program (IOP) and provide support after IOP treatment. Also assists warriors during the intake process and helps guide them through the treatment journey, including providing WWP support after treatment. The specialist ensures direct ownership of Warrior Experience goals by managing the transition from WWP to partner AMCs and back to WWP programs. This position will help WCN deliver standardized pre/post IOP programming that incorporates support, coaching, and skill practice, delivered by a dedicated WCN teammate.
Note: Warrior Care Network® is a partnership between Wounded Warrior Project® (WWP) and four national academic medical centers (AMC) of excellence. In cooperation with the Department of Veterans Affairs (VA), this program connects thousands of warriors with world-class care to battle the invisible wounds of war by filling gaps in government care and reaching those who may otherwise go untreated.
DUTIES & RESPONSIBILITIES

• Provide non-clinical virtual emotional support, coaching, and education to wounded service members, their caregivers, and families participating in the Warrior Care Network program.
• Develop and facilitate virtual programming content via Zoom and other technology-based platforms.
• Serve as subject matter expert in the planning, coordination, and facilitation of virtual group sessions.
• Provides referrals to appropriate program teams.
• Maintains and updates electronic systems to track Warrior and FSM participation in programming.
• Independently manages caseload of participants requiring additional individual support pre and post IOP.
• Establish effective working relationships and work collaboratively with WWP teammates and AMC partners to provide innovative ways to engage WCN participants.
• Support warriors during the intake process and help guide them through the treatment journey, including providing WWP support after treatment.
• Manage multiple tasks, assignments, and functions, meeting deadlines and deliverables with usage of metrics to meet key performance indicators.
• Participate in ongoing development and training.
• Share internal and external resources based on a participant's needs (example: additional counseling, support groups, educational materials, etc.)
• Develops schedules and itineraries for virtual individual and/or group sessions.
• Other related duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

• Demonstrated understanding of military and veteran issues, and the emotional impact of combat, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress.
• Demonstrated ability to build rapport with veterans and their families.
• Good presentation skills. Good public speaking skills. Confident communicator with demonstrated ability to present information effectively to groups and individuals.
• Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships telephonically. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
• Knowledge of web-based communication tools, including social networks and online video communication platforms (Teams, Zoom).
• Strong working understanding of WWP programs and other resources available for families and warriors.
• Strong written and verbal communication skills.
• Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
• Demonstrated computer proficiency using Microsoft Office Word, Excel, Outlook, and PowerPoint.
• High energy level. Self-starter; willing to take initiative.
• Demonstrated success leading, coaching, and mentoring individuals. Proven management skills that foster an open dialog. Team-oriented and a desire to engage with others on day-to-day activities.
• Unequivocal commitment to the highest standards of personal and business ethics and conduct.
• Mission-driven, guided by core values, and a pleasure to work with.

EXPERIENCE
Requirements

• Three years of experience working with military or veterans' population in support of their development and readjustment.
• Two years of experience developing and building relationships with veterans, or veteran's or military organizations, or members of the community.
• Two years of experience working with and providing support to wounded service members who are dealing with both visible and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.

Preferences

• Three years of experience working with WWP, and having a familiarity of WWP programs and services.
• One year of experience in planning virtual programming for groups.
• One year of experience in case management, coaching for change, or related mentorship skills.

EDUCATION
Requirements

• Bachelor's degree. Equivalent combination of education, training, certification, and experience may be considered in lieu of degree.

Preferences

• Bachelor's degree in social work, clinical psychology, rehabilitation counseling, case management or related mental health field.

WORK ENVIRONMENT/PHYSICAL DEMANDS

• General office environment: temperature controlled.
• Sitting for extended periods.
• Up to 10% travel.

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Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.
Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."