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SalaryVoyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth.
We are currently looking for full-time Accounts Receivable/Insurance Specialist for our Corporate office located in Brooklyn Park. This position is responsible for working Accounts Receivable for specified insurance group(s), including claims follow-up, denials, and appeals. Also responsible for answering patient telephone calls within the business office and assisting patients in resolving questions about their statement.
This is a hybrid position that will require 1 day in office after successful completion of the training period. The schedule is Monday through Friday between the hours of 8:00 AM - 5:00 PM.
Responsibilities:
- Completes review of A/R report in a timely fashion, recognizing trends within that A/R, keeping supervisor informed while seeking resolution of issues involved.
- Researches credit balances and prepares refund documentation for checks to be issued.
- Works denials per Voyage Healthcare protocol.
- Responds to correspondence from payers within 48 hours of receipt.
- Appeals incorrectly paid and denied claims in a timely fashion.
- Interacts with coding specialists as necessary to resolve claims.
- Answer’s patient billing questions; telephone calls are handled upon receipt and calls are not transferred.
- Requests payment from patients when taking calls and after questions have been answered.
- Keeps up-to-date with changes as it relates to billing and coverage issues for assigned payers
- Presents ideas and works with Business Office Manager to improve efficiency and effectiveness of working insurance Accounts Receivable.
- Assists with updating patient demographics and insurance information as needed
Requirements:
- High school diploma or equivalent
- Minimum of one year of billing experience in a medical practice, using an automated billing system
- Proficient with Electronic Medical Records and Microsoft Office products preferred
- Ability to effectively communicate and work efficiently with patients, staff, physicians, and administration
- Ability to maintain a positive approach on the telephone and providing a high level of customer service
- Demonstrates leadership and problem-solving skills
- This position requires strong communication skills, both written and verbal
Voyage Healthcare offers the following benefits:
- Medical, Dental & Vision Insurance
- Basic Life Insurance
- Basic Accidental Death & Dismemberment (AD&D) Insurance
- Long Term Disability Insurance (LTD)
- Short-Term Disability Insurance (STD)
- Employee Assistance Program (EAP)
- Retirement Benefits
- Paid Time Off (PTO)
- Paid Holidays
Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA
