Community Engagement Specialist

At Columbia Acquisitions we are committed to providing our customers with the highest level of customer satisfaction. Our Community Engagement Specialist team is a group of diversified, professional, and ambitious individuals looking to take our company's efforts to the next level and keep expanding our business’s growth into new locations. This all starts with our Community Engagement Specialists and their ability to answer customer questions quickly while providing any necessary consulting on products and services offered, and ensuring the customer leaves even more satisfied than when we first met with them.

With a relentless focus on our customers, our Community Engagement Specialists will have daily experiences like no other. This will ensure that the Community Engagement Specialist is also reaching their full potential and growing their career as the company is taking its steps forward. Every customer we interact with has their own unique needs and our Community Engagement Specialists are there to make sure they are adapting and take their skills beyond just a traditional customer service role.

The Responsibilities and Tasks of the Community Engagement Specialist consist of:

• Working directly with customers to communicate all products, services, and new features offered
• Maintaining a positive customer experience and relations through executing professionalism
• Accurately identify and address any customer needs and problems by working with them in an efficient manner
• Making proactive calls with customers to check in on their service updates, increase closing retention and drive revenue
• Working with the sales team to assist with signing up and maintaining new customers

Insights to the Qualifications we look for in our Community Engagement Specialist:

• High school diploma or GED equivalent
• 1 year of Customer Service experience or relevant experience working in a similar role
• Ability to carry out a professional conversation with customers whether it be by verbal or written communication
• Excellent problem solving and critical thinking skills to react expeditiously to customers needs
• Student mentality
• Motivation and drive to perform at a consistent high level

Job Type: Full-time

Pay: $52,653.00 - $56,037.00 per year

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person