Warranty Administrator

SUMMARY:

This position is responsible for reconciling warranty receivables for all Lazydays locations that process warranty claims.

ESSENTIAL FUNCTIONS:

·        Receives and reconciles checks from manufactures, suppliers, etc. for all Lazydays locations.

·        Research why a claim was not paid in full.

·        Once identified why the claim was not paid get with the appropriate party to get the claim resubmitted for payment.

·        Processing write-offs if amount is not collectible

·        Move funds from the old claim to the new claim in the warranty credit screen once the resubmittal has been processed.

·        Research claims accounting is unable to match and balance claim against payment.

·        Research claims older than 90 days that have not been paid.

·        Contact manufactures and or vendor about payment status and resubmit process.

·        Submitting for extended warranty payment:

·        Make sure the repair order matches the authorization provided by extended warranty company.

·        Submit for payment.

·        Reconcile payment discrepancies if needed.

·        Back up to Warranty Administrator:

·        Balance and QC warranty tickets ready to close.

·        Establish and maintain good working relationships with customers to encourage repeat and referral business

·        Maintains communications with shop managers, delivery/service departments, delivery/service managers, Techs and salespersons, as necessary.

·        Attend all company required meetings  

·        Additional responsibilities as requested or required

QUALIFICATIONS AND EXPERIENCE:

·        Valid Driver’s License and clean driving record to meet insurance requirements

·        Ability to manage multiple tasks simultaneously

·        Ability to handle pressure situations effectively

·        Excellent communication skills.

·        Ability to speak, read, write and comprehend English

·        Must have excellent customer service and communication skills, both verbal and written.            

PHYSICAL REQUIREMENTS:

·        Availability to work in excess of 40 hours a week including nights and weekends with little to no advance notice.

·        Flexibility to cover changing work schedules as needed.

·        Ability to lift up to 70 pounds

·        Ability to repeatedly bend, stoop, reach, climb stairs, push, and pull

·        Must be able to stand / walk for extended periods of time.

·        Ability to sit and work on a computer, looking at a monitor for extended periods of time.

·        Potential exposure to heights and hazards related to working with electrical and welding equipment

·        Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness

·        Ability to work in changing climates and work outside for extended periods.

·        Ability to perform essential functions with or without accommodation.

EDUCATION:

·        High school diploma or equivalent.

COMPUTER SKILLS:

·        Knowledge of company software systems.

·        Intermediate skills with MS Word, Excel, and Outlook.