Warranty Administrator

SUMMARY:
This position is responsible for reconciling warranty receivables for all Lazydays locations that process warranty claims.
ESSENTIAL FUNCTIONS:
• Receives and reconciles checks from manufactures, suppliers, etc. for all Lazydays locations.
• Research why a claim was not paid in full.
• Once identified why the claim was not paid get with the appropriate party to get the claim resubmitted for payment.
• Processing write-offs if amount is not collectible
• Move funds from the old claim to the new claim in the warranty credit screen once the resubmittal has been processed.
• Research claims accounting is unable to match and balance claim against payment.
• Research claims older than 90 days that have not been paid.
• Contact manufactures and or vendor about payment status and resubmit process.
• Submitting for extended warranty payment:
• Make sure the repair order matches the authorization provided by extended warranty company.
• Submit for payment.
• Reconcile payment discrepancies if needed.
• Back up to Warranty Administrator:
• Balance and QC warranty tickets ready to close.
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Maintains communications with shop managers, delivery/service departments, delivery/service managers, Techs and salespersons, as necessary.
• Attend all company required meetings
• Additional responsibilities as requested or required
QUALIFICATIONS AND EXPERIENCE:
• Valid Driver's License and clean driving record to meet insurance requirements
• Ability to manage multiple tasks simultaneously
• Ability to handle pressure situations effectively
• Excellent communication skills.
• Ability to speak, read, write and comprehend English
• Must have excellent customer service and communication skills, both verbal and written.
PHYSICAL REQUIREMENTS:
• Availability to work in excess of 40 hours a week including nights and weekends with little to no advance notice.
• Flexibility to cover changing work schedules as needed.
• Ability to lift up to 70 pounds
• Ability to repeatedly bend, stoop, reach, climb stairs, push, and pull
• Must be able to stand / walk for extended periods of time.
• Ability to sit and work on a computer, looking at a monitor for extended periods of time.
• Potential exposure to heights and hazards related to working with electrical and welding equipment
• Exposure to environmental conditions include heat, cold, humidity, noise, dust and wetness
• Ability to work in changing climates and work outside for extended periods.
• Ability to perform essential functions with or without accommodation.
EDUCATION:
• High school diploma or equivalent.
COMPUTER SKILLS:
• Knowledge of company software systems.
• Intermediate skills with MS Word, Excel, and Outlook.