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Form of workCome join our Walser family! Our company has been a pioneer in the automotive industry with over 65 years of service. We believe in Family, Career and Diversity. We show that through progressive, family-focused benefits and perks, compelling career paths, and a commitment to diversity, inclusion, and belonging.
How does our IT Infrastructure Support Drive Impact?
Dealer Application and System Management
Support and Maintain Dealer Applications and Systems
Be able to articulate information, requirements, and expectations effectively across multiple audiences
Collaborate with business stakeholders and SMEs to create comprehensive user requirements
Translate business user requirements into technical documentation for IT Services
Support the business through standardized business process management methodologies (by request)
Plan and execute third-party application integrations
IT Support Execution
Partner with non-IT SMEs to establish inter-departmental collaboration
Design, plan, and project manage application and solution implementations
Provide effective Project Management methodologies, as needed
Maintain documentation standards
Help develop and maintain Walser’s SharePoint Online environment
Develop and maintain IT Information Resources
Employee Development
Help improve IT learning & development methods for IT and non-IT employees (training)
Create, edit, and publish instructional media for both IT and non-IT audiences
Audit existing IT employee processes for enhancement and efficiency opportunities
Maintain ticket system
Monitor ticket queue for new requests
Work Tier I & II Issues
Create tickets for issues reported by phone or walk-in
We're Looking For:
- Display excellent customer service through verbal and written communication
- 2-year Degree in a computer related discipline, or current technical certifications, or equivalent experience
- At least 2+ years of IT Services experience preferred
- Microsoft SharePoint experience a plus
- Dealership Support Experience a plus
- Must have excellent collaboration and teamwork skills
- Must be able to manage changing priorities and the ability to handle multiple tasks simultaneously
- Able to understand long-term goals and how current goals/results impact success
- Able to interact and work with others as part of a team and understand how their work supports the team’s goals
- Must have a valid driver’s license and acceptable driving record
What We Offer
- Medical, Dental, Vision coverage & HSA/FSA
- Paid Parental Leave (Maternity, Paternity, Adoption)
- Adoption Assistance Program
- Life Insurance and 401K with Employer Match
- Pet insurance and Employee discounts
- Access to our Employee Resource Groups, such as: Women of Walser and Drive with Pride · The opportunity to volunteer through the Walser Foundation
We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:
Do The Right Thing – Nothing is worth compromising a relationship.
Lead By Example – Be willing to help no matter how difficult the challenge.
Display Positive Energy – A good attitude is highly contagious.
Be Open Minded – The only thing that is constant is change.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ+ employer.
