Infrastructure Specialist 1 [Hybrid Eligible]

Infrastructure Specialist 1 [HYBRID ELIGIBLE]

ABOUT US:
Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.

WHAT YOU'LL DO:

Ohio Department of Public Safety - Ohio State Highway Patrol
Report In Location - 1970 W Broad Street, Columbus 43223
[CURRENTLY HYBRID ELIGIBLE] Will report into the office 3 days a week and telework 2 days a week. Subject to change.

Independently install, maintain, configure, upgrade, &/or administer hardware &/or software in assigned single technology domain; Utilizes vendor supplied & 3rd party utilities for monitoring; Provides Tier II-III level technical support to Law Enforcement Automated Database System(LEADS) subscribing agencies by diagnosing, analyzing & resolving issues; Promotes system security & awareness by adhering to the Agency's &/or State's IT security policy(s) & standards; Researches new technologies & security threats; Assist LEADS staff with the identification, purchase, implementation, configuration & monitoring of technology systems to support Criminal Justice Information Services (CJIS) compliance; Assist & mentor lower level support staff.

Conduct information technology security audits of criminal justice agencies in Ohio (i.e., federal, state, local &/or special districts) in accordance with Federal Bureau of Investigations (FBI), Criminal Justice Information Services (CJIS) & LEADS security policies (e.g., gathers information & documentation necessary to execute security audit procedures; prepares pre-audit & audit documentation; reviews criminal justice agency application, network & system security controls for policy compliance; reviews agency physical & logical access to & dissemination of CJI obtained from LEADS; reviews agency agreements for policy compliance; develop security audit finding & remediation documentation for areas of non-compliance; educates agency personnel & administrators on security best practices & provides guidance on audit finding remediation; issue, manage or revoke LEADS security sanctions for audit non-compliance); Responds to security incidents & takes appropriate action to remediate; Develops notifications & guidance on security threat remediation to criminal justice agencies; Establishes & maintains security systems access (i.e., CJIS online, CJIS Audit, etc.); Reviews federal policy changes, measures impact to Ohio criminal justice community & develops communication &/or education plans; Develops & presents technical security training to Ohio criminal justice agencies.

WHAT'S IN IT FOR YOU:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave
• 11 paid holidays per year
• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

36 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or completion of undergraduate core program in computer science or information systems; 12 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

• Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

JOB SKILLS
Technical Skills: Basic Documentation, Computer Literacy, Customer Service, Information Technology
Professional Skills: Collaboration, Customer Focus, Problem Solving, Verbal Communication, Written Communication

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.

MAJOR WORKER CHARACTERISTICS

Knowledge of: Human Relations (Oral and written communication tools and techniques, customer support and personal service technical writing and documentation practices); *Agency Policies & Procedures (State and agency policy, procedures and applicable laws, vision, mission and goals of agency); Electronic Data Processing (Telecommunications, capabilities & applications of network equip (i.e., hubs, routers, switches, bridges, servers) IT principles, methods & practices in assigned specialty area, software distribution/configuration management tools & mechanism concepts); Electronic Data Processing (Backup & recovery techniques, performance monitoring methods, basic internet server maintenance techniques, installation & configuration procedures, internet clients, browsers & streaming video, system admin methods & procedures); Mathematic principles relative to assigned area in IT.

Skill in: Reading comprehension, speaking, service orientation, installation, troubleshooting, critical thinking, operation monitoring, judgment and decision making, systems analysis, systems evaluations, operation analysis; Identifying and specifying business requirements and using data recovery tools and techniques.

Ability to: Understand practical field of study (stay abreast of current technologies in area of IT assigned); Verbal: prepare meaningful, concise & accurate reports.

(*) Developed after employment

• This position may be filled by a layoff or certification eligibility list.
• This position will be filled in accordance with the bargaining unit agreement if applicable.
• This position is essential, meaning the duties this job performs are critical to the continued operations of the Ohio Department of Public Safety during a public safety emergency (OAC 123: 1-46-01 & DAS Directive HR-D-11). This position will be required to report for duty during any public safety emergency.

• A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants.
• A comparative analysis and/or drug-test may be a requirement of the hiring process.