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SalaryAbout the company:
HP, the company that founded Silicon Valley, is the leading printing and personal systems technology company in the world, and we are here to create technology that makes life better for everyone, everywhere. We apply new thinking and ideas to create more simple, valuable, and trusted experiences with technology, continuously improving the way our customers live and work.
HP’s vision and promise are to engineer experiences that amaze our customers. With the heart, creativity, and energy of a startup, and the brain, muscles, and determination of a Fortune 100 corporation, operating in more than 170 countries, we continue to deliver ground-breaking new technologies to build on our 70+ year legacy of innovation.
HP’s commitment to diversity, equity, and inclusion – it's just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
About the position:
In addition to its core strengths in Personal Systems, Printing, and Collaboration, HP is advancing its capabilities as a solution provider. Building on a strong heritage in managed print services and expanding into areas including managed device services and managed collaboration services, HP is helping its customers improve employee productivity across their workforce and workspace. Our portfolio and partnerships in software and services enable us to provide a comprehensive portfolio of compelling solutions to our enterprise, mid-market, and even, in partnership with our strategic channel partners, to the SMB segment. An important enabler of this growth initiative is expanding our Managed Services capabilities to ensure we can deliver ongoing monitoring, management, and support of high-value solutions to our customers. To help us build out this important capability, we are seeking an experienced executive to lead the transformation and growth of our Managed Services business.
The VP and GM of Managed Services is a global role responsible for overseeing the portfolio of monitoring, management, and support practices as well as high-quality service delivery to our customers. This leader will drive the strategy, innovation, and execution of our Managed Services capabilities while also focusing on transforming a global organization of talented, motivated people supporting the growth objectives of our Personal Systems, Printing, and Workforce Solutions business units.
This leader will be responsible for the definition, delivery, and overall P&L of horizontal Managed Services capabilities supporting multiple customer solution areas relating to the Future of Work (including our Modern Workforce, Next-Gen Workspace, Transformational IT Management, and Security). These solutions include hardware, software, services, and supplies from both HP and third parties. These solutions can be sold and/or deployed by our world-class channel and partner service network.
Experience in the IT Managed Services industry is required. The ideal candidate has experience in a growth-oriented enterprise organization transforming and growing its global Managed Services business unit. The candidate should have direct experience in moving from siloed, technology-centric, managed service capabilities to consistent, horizontal capabilities. This leader should be focused not only on operational excellence, but increasing customer satisfaction and demonstrating how HP can deliver recurring value. The successful leader should be analytical, results-oriented, self-driven, willing to work with ambiguity, and have a “can-do” attitude. The candidate must have a proven track record of both running services operations and transforming those operations into a new business globally. The candidate should also be excellent at nurturing cross-organization relationships to accomplish goals. Executive presentation skills are a significant part of the role. A passionate and energized change management individual is required to help assess, recommend, evangelize, and implement best industry standards. Experience in the end user computing or audio / visual industry including collaboration systems, conferencing and telephony is a plus.
Key Responsibilities:
Leadership and Management: As the leader of the Managed Services organization, they will be responsible for setting the overall strategic direction for the organization and ensuring that it is aligned with the company's goals and objectives. They must also provide strong leadership and management to the team of professionals working under them.
Financial Management: Drive revenue growth, profitability, and cost-effectiveness of the Managed Services business through effective budgeting, resource allocation, and financial analysis.
Customer Relationship Management: The VP of Managed Services is responsible for managing customer relationships and ensuring that the services provided meet their needs and expectations. This may involve working closely with sales and business development teams to identify new opportunities and upsell existing services.
Project Management: The VP of Managed Services is responsible for managing ongoing service delivery for our customers. This includes monitoring system health, managing updates, addressing issues proactively (ideally through automation or remote management), and reporting on their success to customers.
Resource Management: The VP of Managed Services is responsible for managing the business’s resources, including people, technology, and processes. They must ensure that the team has the necessary skills and tools to deliver high-quality services to customers.
Performance Management: The VP of Managed Services is responsible for setting performance goals for the team and monitoring progress against those goals. They must provide regular feedback and coaching to team members and ensure that they have the necessary training and development opportunities.
Risk Management: The VP of Managed Services is responsible for identifying and mitigating risks associated with service delivery and change management. This may involve working with legal and compliance teams to ensure that services comply with applicable laws and regulations.
Continuous Improvement: The VP of Managed Services is responsible for identifying areas for improvement in the business’s processes, systems, and services. They must work closely with other functions to implement improvements and drive overall business performance.
Experience:
Bachelor’s degree or demonstrable equivalent in information systems/technology, computer science, engineering or business degree. Masters’ degree or demonstrable equivalent preferred.
Typically, 10+ years of senior management experience, including leading global teams.
5+ years of leadership experience managing a global team of 50 or more people.
A deep understanding of the IT Managed Services industry, including trends, challenges, and opportunities. This leader should also have knowledge of the various functions and roles within the Managed Services industry, as well as an understanding of the different types of clients and their needs.
Experience in delivering high-quality services to clients. This includes project management, resource management, and client relationship management.
Experience leading a large organization to achieve today’s goals while simultaneously transforming it for the future
A strong understanding of business principles, including finance, marketing, and strategy. They should be able to align the services provided with the overall business objectives and ensure that the department is operating efficiently and profitably.
Strong leadership and management skills, including the ability to motivate and inspire a team, manage resources effectively, and provide clear direction and guidance.
Experience in sales and business development, including identifying new opportunities and upselling existing services. They should also have strong networking skills and the ability to build relationships with clients and partners.
Experience with Product, Services, and Software business models.
Strong problem solving and organizational skills.
Demonstrated ability to implement best practices and make effective process improvements.
Exceptionally strong executive presence, excellent communication skills, and ability to be concise in sharing information with executive audiences.
Ideally has gained experience working and living in multiple geographies, interacting with leaders from different cultures and industries.
Experience interacting with executive level partners both internally and externally, including the C-suite executives.
Knowledge/Skills:
Strong strategic thinking and problem-solving skills, with the ability to analyze complex problems, identify opportunities, and develop effective solutions.
Excellent project management skills, with the ability to manage multiple projects simultaneously and deliver on-time and within budget.
Strong leadership and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and lead a global multi-disciplinary team of researchers and designers.
Excellent communication skills, with the ability to communicate complex ideas and concepts to diverse audiences.
Passion for innovation and continuous improvement, with a strong customer-centric mindset.
Excellent Management of Change capabilities
Superior communication (written/verbal), presentation, and facilitation skills.
Simultaneously managed multiple initiatives on current business as well as future strategy.
Entrepreneurial spirit and ability to operate in a rapid growth environment.
Model HP’s leadership practices.
Solid references that validate results and leadership abilities within a Fortune 500 company
