Vp & General Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for directing the overall operations and staff of the entire property. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to the SVP of Regional Operations.
• Responsible for the management of all components of the property, including but not limited to Gaming Operations, Food & Beverage, Security, Surveillance, Finance, Marketing, and Facilities.
• Responsible for meeting EBiTDA, profitability, customer service, talent, and other operating/financial objectives.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of property customer service goals.
• Ensures enforcement of games procedures and policies as outlined in company and department manuals, and in accordance with internal Controls; monitors for compliance.
• Makes final decision on implementation and oversight of overall strategies for engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility.
• Confers with and regularly reports to Corporate executives to plan business objectives, develop organizational policies, coordinate functions and operations between divisions and departments, and establish responsibilities and procedures for attaining objectives. 
• Implements and monitors controls designed to ensure full compliance with state mandates.
• Reviews activity reports and financial statements to determine progress and status in attaining objectives; revises objectives and plans in accordance with current conditions.
• Oversees development and implementation of construction/renovation projects. - Responsible for ensuring Corporate financial reporting practices are consistently met.
• Directs and coordinates formulation of financial programs to provide funding for new or continuing operations to maximize returns on investments and to increase productivity. 
• Plans, directs, and executes team member and public relations policies designed to improve company's image and relations with guests, team members, stockholders, and the public. Submits policies to SVP of Regional Operations for final approval.  
• Makes final decisions for policy exception requests as needed.
• Oversees Marketing programs to assure proper promotion of the property. Responsible for Marketing results of the property.
• Interviews and selects new leadership and executive team members for the property.
• Plans work processes and determines effective techniques or procedures to be used in the course of business.
• Responsible for understanding and adhering to disciplinary policies, including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
• Addresses and manages complaints, grievances, or concerns from team members. Makes final decision regarding said complaints, grievances, and/or concerns.
• Responsible for the effective administration and management of rewards and recognition for property team members. 
• Recommends and approves/declines the change in status of team members, including but not limited to changes from full-time to part-time, promotions, and transfers.
• Provides for the safety of team members, including ensuring that areas are kept clean and free of safety hazards, debris, and litter and that team members are performing all job duties in a safe and responsible manner.
• Responsible for addressing guest complaints and for the success of all customer service programs.
• Responsible for understanding and adhering to regulatory, department, and company policies and procedures.
• Makes final determinations regarding types of materials, supplies, or tools to be used for any property-related project within green field of decisions. - immediately escalates red field issues to the SVP of Regional Operations and/or Corporate HR, depending on topic of issue.
• Protects and preserves assets of the company.
• Responsible for understanding and adhering to all bargaining unit agreements (where applicable).
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to the SVP of Regional Operations. 
• Maintains strict confidentiality in all departmental and company matters.

• Bachelor's degree (B.A./B.S.) from four-year college or university, plus minimum of ten (10) years’ experience in a Casino Operations leadership position; or equivalent combination of education and experience. Gaming experience is required.  
• Must have extensive knowledge of all Casino Operations.
• Must have excellent written and verbal communication skills.
• Ability to maintain a high level of confidentiality and professionalism. 
• Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.) and have knowledge of Casino Operations systems. 
• Must have the ability to interact with guests, staff, Board of Directors, Corporate executives, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from Corporate executives, clients, customers, and the general public. 
• Ability to manage employees working in a high-pressure environment towards successful results for the property and company. 
• Must have exceptional customer service, interpersonal, and organizational skills. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to respond effectively to sensitive inquiries or complaints. 
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or Board(s) of Directors.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer