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Form of workTMG is looking for a competitive and trustworthy Client Partner to help us strengthen and grow our client relationships. You will be responsible for maintaining client satisfaction and building meaningful relationships with our clients.
The goal is to meet and surpass the company's expectations to drive sustainable growth. For this role, you can be located anywhere in the US, but we would prefer it if you were close to a major metropolitan area - like Chicago, Dallas, NY/NJ with easy access to an airport
- Oversee, grow, and continuously expand a portfolio of key strategic accounts comprising $8-15MM in revenue.
- Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders.
- Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results
- Intimately understand the client's brand and business; identify long-term goals and key objectives.
- Promote TMG's solutions to clients; consistently demonstrate value, proactively communicate additional capabilities and offerings to grow the scope of business, and establish long-term partnerships.
- Collaborate with practice leaders to deliver best-in-class solutions.
- Develop and manage strategic account management plans that establish enterprise-wide relationships, identify and mitigate threats, uncover opportunities, and raise TMG's strategic role with client business leaders.
- Drive the decision-making process; participate in key planning milestones
- Understand, articulate, and hold the full range of client concerns; consistently score highly on quarterly client satisfaction surveys.
- Oversee new Statement of Work kickoff and customer onboarding processes with internal stakeholders and systems, including finance, legal, design, and development.
- Understand the scope of programs as defined by the business requirements and budget process.
- Partner with Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within HubSpot
- Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement.
- Travel (up to 50%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations.
- 10+ years of client service, digital sales, or account management experience
- Strong client references are necessary for 7+ years of a demonstrated track record of developing senior-level client relationships.
- Experience with- and knowledge of Enterprise-level Commerce Solutions
- Demonstrated success strategically growing portfolios and expanding client accounts
- Strong business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
- Skilled at managing multiple projects in an ever-changing environment
- Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
- Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
- Excellent verbal and written communication skills
- Strong conflict resolution and negotiation skills
- Prior people management/mentorship experience
- Experience managing relationships in leveraging a global delivery team
- BA/BS degree or equivalent consulting agency experience preferred
- Ability to travel and work on-site with clients up to 50% of the time
At TMG, we are relentless in self-improvement. We believe in deep collaboration and cross-pollination of our teams, which allows us to solution in ways others can not. We believe in taking responsibility for making things happen rather than explaining why it can't be done. We believe in doing what is right for our clients even if it's to our own detriment. Honoring these beliefs is why our customers depend on us year after year.
Employment Type: FULL_TIME
