Voltage Regulator Support Engineer

Eaton's ES AMER ESS division is currently seeking a Voltage Regulator Support Engineer. This role is out of our Waukesha, WI location.
This position is primarily responsible for providing post-sales support from within the Voltage Regulator Support Group. This support will include product troubleshooting and issue resolution, facilitating warranty or service involvement, customer training, service-related customer visits, and writing and editing of product documentation. Performance of these duties to satisfy the customer needs regarding customer use of Voltage Regulator products is imperative. In addition, this position must effectively and efficiently communicate with customers, participate in customer resolution activities, and be involved in product training activities.
The expected annual salary range for this role is $77249.97 - $113299.96 a year.
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.
What you'll do:

• Responsible to perform troubleshooting, and testing supporting equipment analysis investigations and providing technical guidance for repairs in the field or returned to internal/external service providers to improve customer experience.
• Responsible for providing organization with information relative to trending product data from the field and through direct Voice-of-Customer interactions to enhance quality, corrective actions, and new product development.
• Maintain an in-depth knowledge of the Voltage Regulator apparatus and associated products with continuous training to better be able to perform key functions of the position.
• Assist as requested in the organization of, or participate in, customer visits, plant tours, or customer witness testing to cultivate customer relations and experience.
• Participate and lead customer training for Voltage Regulators products at the factory and sites around the United States, and Internationally to build customer familiarity and comfort with the products and cultivate customer relationships.
• Write, edit, and update Voltage Regulator product literature to help promote our products and meet the needs of users.
• Utilize the applicable Voltage Regulator Support Group Q-Pulse database to record and create detailed records describing customer issues and work with cross-functional teams to ensure customer issues are resolved and tickets are closed in a timely and accurate manner. This data will be utilized to enhance product quality, display value to customers and in new product development.
• Continuously review and update Voltage Regulator training presentation to keep them current and relevant.

Qualifications:
Required (Basic) Qualifications:

• Bachelor of Science degree in a technical field from an accredited institution
• Candidate must be legally authorized to work in the United States without company sponsorship.

Preferred Qualifications:

• 2 years in the role as a Service Technician experience in customer service-related position
• Production, Manufacturing, Quality, Field Service or Engineering experience in an electrical / mechanical equipment or Power Systems products
• Knowledge of technical and commercial aspects of product design, manufacture, and application.
• PC application experience including MS Office products.
• Knowledge of SAP.
• Fluency in the Spanish Language

Skills:

• Effective problem-solving skills.
• Excellent communication skills.
• Strong interpersonal skills.
• Attention to detail.
• Ability to multi-task and quickly set priorities.
• Electrical background with mechanical aptitude, excellent communication and problem-solving skills, product knowledge is a significant plus.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.
We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
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