Technical Support Engineer

We are seeking a Technical Support Engineer to join our team! You will design and develop solutions to complex application problems or network concerns.

Responsibilities:

• Oversee the installation of operating systems, network systems, software, and hardware
• Monitor system operations to detect potential problems
• Implement network systems to support communication between all departments
• Provide technical direction and guidance to team members
• Provide quality assurance review of new and existing software products
• Travel to client locations to troubleshoot hardware / software / networking issues.
• "Own" the client - from the beginning of a project all the way through to completion (Project Management).
• Proactively evaluate client's systems to ensure compliance, and performance requirements are met.
• Must be able to accurately document problems and resolutions in our PSA / CRM tracking system.
• Excellent communication skills, time management, and customer service are paramount to this position.

Qualifications:

• 5+ years of consulting / field tested Technical Support experience
• 3+ years of practical Remote Managed Monitoring experience
• Previous experience in computer engineering, architecture, or other related fields, experience in MSP field preferred
• Microsoft Windows Server 2012 through 2022
• Microsoft Active Directory and Group Policy Administration
• Demonstrated networking skills / knowledge of TCP/IP, DHCP and DNS
• Microsoft Office 365 (Hosted Exchange, Hosted SharePoint Services)
• Microsoft Teams (VOIP)
• Microsoft Hyper-V (all versions)
• Microsoft SQL Server
• Routers/ Firewalls SonicWALL, WatchGuard, Cisco, Juniper, Fortinet, (QOS, VLAN, VPN)
• Managed Services Automation — PSA,RMM
• Must possess excellent communication, time management, and documentation skills
• Capable of working with high-maintenance clients and meeting project deadlines
• Ability to evaluate clients' needs and make recommendations for upgrades
• A reliable car, a valid driver’s license, and active auto insurance (proof of insurance required)
• Must be able to pass a federal background check.
• Provide at least 3 references, non-familial.
• Fundamental knowledge of networking, hardware, and software
• Strong troubleshooting and critical thinking skills
• Ability to prioritize and multitask
• Deadline and detail-oriented