Embedded Computing Support Engineer

Help Extreme Engineering Solutions (X-ES) maintain its tradition of providing industry-leading customer support for a wide range of Embedded Computing products. X-ES is looking to grow its support team by seeking a detail-orientated engineer with a high level of communication and organizational skills. Working within a dedicated team of Support Engineers, this position is responsible for answering initial customer inquiries and coordinating efforts from other departments to resolve issues.
Duties and Responsibilities

• Provide expert technical guidance and troubleshooting assistance by analyzing and understanding all aspects of X-ES embedded computer hardware designs through the use of schematics, PCB, mechanical, and FPGA HDL design tools.
• Understand customer use cases, assemble and configure hardware and software to mimic, test, troubleshoot, and resolve application specific issues.
• Provide technically accurate well-written responses to customers.
• Collaborate cross functionally with all disciplines of engineering, manufacturing, quality, and sales to research and resolve customer issues.
• Identify trends in support inquiries, and generate corrective actions when necessary to reduce customer issues.
• Provide customers with status updates on product returns and repairs.
• Help maintain documentation of X-ES support interactions by including responses in the customer support tracking system.

Required Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Software Engineering, or similar engineering field.
• Ability to work onsite from our facility in Verona Wisconsin.
• Ability to travel (infrequent but possible).

Desired Qualifications

• Strong communication and organizational skills, with a high-level of attention to detail and consistency.
• Demonstrated experience and competence in fielding technical support questions is preferred.
• Familiarity with any of the following is preferred: embedded systems, root-cause analysis, design for simulation and test, technical writing, and knowledge of electronic assemblies.
• Familiarity with any of the following: Intel x86 architecture, Freescale/NXP PowerPC (PPC) or ARM architecture, Xilinx FPGA or SoCs, Linux or VxWorks operating systems, Ethernet, PCIe, DDR4, MIL-STD 1553, ARINC 429, C or C++ programming, Python, HDL.
• Familiarity with MIL-STD specifications or any of the following form factors: VPX, VME, cPCI, ATCA, COM Express, XMC, PMC, rackmount server.

Compensation and Benefits
Extreme Engineering Solutions offers a competitive compensation package excellent benefits, including:

• No-deductible, low-copay group health and dental insurance (90% employer paid)
• Life insurance and long-term disability insurance (100% employer paid)
• Paid time off, plus eight paid holidays a year
• Safe Harbor 401(k) contribution
• Participation in the employee stock ownership plan (ESOP)

X-ES also takes a casual, small-business approach to company culture. At our state-of-the-art office and manufacturing facility located in Madison's growing tech corridor, there's no formal dress code, flexible scheduling, and dedicated personal workspaces. Our employees kick back at regular company events and enjoy lunches from local pizza places and food carts. At X-ES, we strive to offer a comfortable, relaxed environment for our employees to do their best work.
About X-ES
When "rugged enough" isn't rugged enough for Embedded Computing systems, industry leaders in the military, aerospace, industrial, and commercial sectors turn to Extreme Engineering Solutions (X-ES). Because we strive to be the premier provider of mission-critical embedded products while delivering exceptional levels of customer and employee satisfaction, we hire strong contributors and give them space to thrive. As a 100% employee-owned company, our employees both drive and directly benefit from our success. Together, we meticulously design and build products that stand up to some of the most extreme conditions on the planet.
Extreme Engineering Solutions is located in the Madison, WI area. The company designs and manufactures rugged Embedded Computing solutions for a variety of applications. For more information, visitwww.xes-inc.com.
Extreme Engineering Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected by law.
All X-ES job postings and application procedures are posted in compliance with Section 39.08 of the Madison General Ordinances.