Address
Form of workJob Description
Desktop Support Engineer
This role is mostly remote (candidates MUST live in WI..no relocation allowed).
Contract Duration: 6/30/24 with possibility of extension
Candidate must be a CURRENT WI resident.
This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
Top Required Skills & Years of Experience:
• Level 3 support and maintenance of workstation software and hardware (5 years or more required)
• Support and maintenance of Operating Systems for user workstations (5 years or more required)
• Peripheral device support (printers/scanner/etc.) and maintenance (2-5 years or more preferred)
• Incident and Service Request Management (5 years or more preferred)
• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
• Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tool (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsoft's Group Policy Object (GPO) experience
This role will require applicants to participate in level three Desktop Support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must.
Interview Process: Teams Video
This role is mostly remote (candidates MUST live in WI..no relocation allowed).
Contract Duration: 6/30/24 with possibility of extension
Candidate must be a CURRENT WI resident.
This role is mostly remote within the State of Wisconsin but may require coming into the central office on a monthly basis for implementations, meetings, etc.
Top Required Skills & Years of Experience:
• Level 3 support and maintenance of workstation software and hardware (5 years or more required)
• Support and maintenance of Operating Systems for user workstations (5 years or more required)
• Peripheral device support (printers/scanner/etc.) and maintenance (2-5 years or more preferred)
• Incident and Service Request Management (5 years or more preferred)
• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
• Strong written and oral customer support correspondence experience (5 years or more required)
Nice to Have Skills:
• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tool (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsoft's Group Policy Object (GPO) experience
This role will require applicants to participate in level three Desktop Support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance workload of incident/service requests and project work. Professional verbal and written communication skills are a must.
Interview Process: Teams Video
