Virtual Loan Specialist

Our Opportunity

We are hiring a full time Virtual Loan Specialist to join our growing Member Contact Center team! This position will be based at our St. Clair Avenue, Cleveland location near Downtown Cleveland. Ideal candidate will qualify for a $500.00 sign-on bonus*.

Who We Are:

At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.

Who You Are:

Our ideal candidate thrives on providing exceptional customer service for loan needs via online chat, phone, and email from a call center/office environment. We are looking for individuals with a desire to respond to member requests for loans; uncover opportunities and recommend appropriate loan solutions to help grow the member's relationship with the credit union. Good credit is important to us, as we are a financial institution.

Responsibilities:

• Provide an exceptional customer experience via chat, phone, and email by handling member loan requests
• Discuss members current and future financial needs, analyze possible loan solutions, and provide members with good recommendations that address their needs
• Identify opportunities to cross-sell credit union products and services that benefit member needs
• Maintain quality digital and paper records during and after the loan process

Qualifications:

• Three to five years of similar or related experience.
• Education: A high school education or GED.
• Excellent customer service abilities
• Sales and cross-selling experience

Other

• Working knowledge of regulations relating to the Credit Union.
• Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; visual acuity necessary to prepare or inspect documents; should be able to exert up to 10 lbs. of force occasionally.

AA/EOE

*Sign-on bonus available for new teammates who start with the company beginning June 1, 2021, for a limited time only. A sign-on bonus of $500, which is subject to tax, will be paid to during the pay period following 90 days of employment. The teammate must complete a full 90 days of employment in order to be eligible.