Commercial Loan Servicing Specialist

JOB TITLE:

Commercial Loan Servicing Specialist

LOCATION:

Whitehall, Ohio

STATUS:

Full-time, 40 hours per week, occasional overtime

FSLA JOB CLASS:

Non-exempt

REPORTS TO:

Commercial Loan Operations Manager

REQUIRED TRAVEL:

<5%

DIRECT REPORTS:

None

If working for a company with an empowered group of individuals dedicated to the financial well-being of their customers is appealing to you, look no further than Heartland Bank!

At Heartland Bank, our goal is quality – in our work, in our play, and in our people. We value our ability to attract and retain talented professionals, as this is the bottom line for excellent customer service.

The Heartland Team is looking for a dedicated and experienced Commercial Loan Servicing Specialist to join our team. The Commercial Loan Servicing Specialist will be the point person for perfecting collateral, processing line of credit draw requests, participation and swap loan payments, hazard and flood insurance monitoring, handles payoff quotes and general loan maintenance.

A typical day in this role might include:

• Processing of Non-Revolving and Revolving Line of Credit Draw Requests.
• Monitoring hazard and flood insurance policies in the Commercial Loan portfolio and contact person for the customer and insuring companies regarding those policies.
• Scanning and indexing of loan and other pertinent documentation.
• Perfection of collateral post-closing for Commercial Loans by filing appropriate documents with the County and/or State, on an as needed basis including, but not limited to, Mortgages, Assignments of Rents, UCC’s, Heartland Bank lien on Auto Titles.
• Exception Report - performs the necessary calls / follow up required to obtain original filed documents, including but not limited to Title Insurance Policy, original recorded Mortgages, original recorded Assignment of Rents, original filed UCC’s, original and encumbered auto titles.
• Transactional maintenance and payment processing on the loan system as needed.
• Payoff quotes and processing of the same upon receipt of funds.
• Release collateral from paid off loans.
• Process subordination, partial mortgage release, and partial collateral release requests.
• Post-closing quality control loan review
• Maintain and manage files for Fed Pledged Loans
• Preparing default letters and other correspondence
• Assist in gathering items requested for audits and/or as requested by legal counsel.
• Assist customers and other Heartland Bank associates with general loan questions and/or maintenance.

THIS ROLE MIGHT BE THE RIGHT FIT FOR YOU IF:

• You Live Our Values. You demonstrate Heartland’s shared values and do the right thing, even when no one is watching.
• You Achieve Results. You meet and exceed goals through teamwork. You grow and apply job knowledge and have focused execution.
• You Coach and Lead. You have strong communication. You are focused on performance development and foster positive relationships and trust.
• You Hustle. You possess a driven work ethic to succeed and respect focused collaboration.

JOB REQUIREMENTS:

• High School Diploma or equivalent.

ADDITIONAL QUALIFICATIONS:

• Minimum of one year of retail, commercial or loan processing experience preferred.
• Microsoft Windows, Microsoft Suite including Outlook, Internet Explorer, Laser Pro, CBC

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• Climate controlled office environment with varying noise levels.

Physical Demands

• Bending (< 1/3 of the time)
• Sitting (> 2/3 of the time)
• Lifting, less than 10 lbs. (< 1/3 of the time)
• Standing (< 1/3 of the time)
• Vision (up close and distance >2/3 of the time)
• Hearing (1/3-2/3 of the time)
• Vision (up close and distance >2/3 of the time)

WHAT’S GREAT ABOUT WORKING AT HEARTLAND?

• Competitive compensation package
• Healthcare on Day 1 that includes: Medical, Dental, Vision, and Life Insurance
• 401(k) up to 4% of salary match
• Company-paid holidays
• Generous Paid Time Off
• Parental Leave
• Casual dress policy
• Career development opportunities
• On-site fitness center (Corporate Center)
• Tuition reimbursement and training support
• Free checking and savings accounts
• Free financial planning
• Mortgage Rate Discount Program

Heartland Bank is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.