Video Game Customer Service - French

Nintendo of America: Remote Customer Service Representative - French

Start Date: Monday, March 11th 2024

Pay Range: $24/hr

Contract Length: 11 month contract (chance for recurring contract & room for growth)

Worksite Location: Remote (Must live in the state of Washington)

Schedule: Open availability required Mon-Sun 6am-7pm.

Your schedule will be either 8-10 hours per day, 30-40 hours per week within this range.

Schedules will be provided every Friday for 2 weeks in advance.

Training Schedule: Mon-Fri Normal Business Hours (First 3-4 weeks)

Job Description:

A Consumer Service Representative you will be assisting consumers with a variety of calls:

·        Providing online connection support for the Nintendo gaming systems.

·        Troubleshoot hardware issues and set up product repairs as needed.

·        Troubleshooting connection problems including walking consumers’ through network security settings and router settings.

·        Answering consumer questions regarding the online features of their Nintendo game systems.

·        Documenting and forward consumer comments.

·        Answering consumer calls from children and adults.

·        Resolving Nintendo account issues (login issues, fraudulent charges, account bans, etc.)

·        Collect consumer information for incident tracking.

·        Inform consumers about Nintendo products and services.

Company Information:

Nintendo's mission is to put smiles on the faces of everyone we touch. We do so by creating new surprises for people across the world to enjoy together. We've forged our own path since 1889, when we began making hanafuda playing cards in Kyoto, Japan. Today, we’re fortunate to be able to share our characters, ideas and worlds through the medium of Video Games and the entertainment industry. Nintendo of America, established in 1980 and based in Redmond, WA, is a wholly owned subsidiary of Nintendo Co., Ltd. We are committed to delivering best-in-class products and services to our customers and to investing in the well-being of our employees as part of the global Nintendo family.

Equipment: Fully provided – shipped to contractor’s residence

Drug Test: Yes – not screening for THC

Aptitude Test: 70 and above for all scores

Speed Test: Internet speed test 15+ mbps download speed & 2 mbps upload speed required minimums

 (Internet must be hardwired and cannot be relying on a cell network, or satellite)

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.