Vice President Of Optical

SUMMARY:

The Vice President, Acuity Optical (AO) has leadership responsibility for the AO teams. Responsibilities include, but not limited to: executing and managing key initiatives, training and development of associates, escalation, providing team support & building team engagement. Drives business results and operational excellence. Will collaborate closely with clinic operations leaders and providers to ensure high quality customer service across all aspects of AOs. Responsible for evaluating and identifying initiatives to profitably increase same store sales. Will also ensure new store rollouts will be resousrced and operating in accordance with best practices and meeting target growth metrics.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Provides excellent leadership and support for AO teammates.
• Responsible for the development and on-going management of retail operations including launch readiness, operational policies and procedures, and business planning.
• Evaluate sales and profitability of current locations and identify and implement actions to achieve optimal performance.
• Develop and lead an effective, scalable, and consistent retail store expansion process.
• Responsible for EBITDA variance management of daily optical operations.
• Owns and drives financial performance and business results for AOs.
• Standardizes tools, improve processes, and implements technology within the AOs to drive consistency, efficiency and enhance customer/patient experience.
• Develops and implements training for AO team members.
• Collaborates closely with Directors of Field Operations and MD/OD’s to ensure seamless transition of services between AOs and clinics.
• Owns and drives workforce planning to enable effective forecasting, labor planning and scheduling for AOs.
• Leads the development of strategic and tactical activities for the AOs (including Local Store AO marketing); prioritizes and leads the project management and execution of activities/projects to achieve key business objectives.
• Responsible for asset protection, and Inventory Controls in partnership with Optical leadership.
• Participates in Human Resources activities such as interviewing and hiring candidates, salary administration, performance counseling, disciplinary actions, and performance reviews.
• Responsible for training, coaching, developing and performance review feedback.
• Maintains an appropriate professional appearance and demeanor in accordance with company policies.
• Responsible for the effective communication of AO related communication to all relevant stakeholders.
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management.

QUALIFICATION GUIDELINES:

REQUIRED: Bachelor’s degree in business, retail, or related field; 8 -10 years of related experience, including multi-store retail operations experience; or equivalent combination of education and work experience. Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work. Solutions-oriented with data driven approach. Strong analytical and presentation skills. Experience with workforce planning & management. Strong communication skills; proven ability to build cross functional partnerships to make effective decisions collaboratively. Excel at operating in fast-paced environment and work under ability to influence/negotiate.

DESIRABLE: Prior retail healthcare management experience. Experience opening de novo locations.

CERTIFICATES/LICENSES/REGISTRATIONS:

Valid California Driver’s license.

KNOWLEDGE/SKILLS/ABILITIES/TALENTS:

• Demonstrated strong analytical, critical & strategic thinking with minimal oversight.
• Proven ability to manage multiple work streams & priorities.
• Adapts to different management, communication & delivery styles.
• High level of change management capabilities.
• Skills to develop implementation plans & drive execution.
• A partnering approach and a willingness to get hands-on in the field with field leaders.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Ability to interpret and apply policies and procedures.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the office.
• Clear and effective communicator; ability to develop effective working relationships.
• Ability to travel to markets as needed.
• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change).
• Knowledge of business management and operations, as well as knowledge of best practices.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Must address others professionally and respectfully by actions, words, and deeds.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• This is primarily a field-based classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate.
• Ability to travel to multiple locations in a geography.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear. The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

All the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Notwithstanding any of the foregoing described job responsibilities, employee shall not engage in activities that constitute the practice of ophthalmology as prohibited under applicable law. Employee shall neither exercise control over nor interfere with the clinician-patient relationship. Clinicians shall have sole responsibility for all professional services provided to patients.