Senior Vice President

Job Summary:

Reporting to the Division President, this Senior Vice President leads the overall operation of several hundred foodservice accounts across Northern California. You will lead, manage, and inspire a team of senior leaders and set the standard for providing excellent customer service, operational excellence, and inspired, ground-breaking innovation solutions that meet our clients’ requirements. You'll partner closely with your peers to deliver on the Canteen mission, support key business metrics, and sustain and grow our business. This is a dynamic and continuously developing environment. Passion and knowledge of the Bay Area culinary scene and our tech-savvy client base are musts! The SVP role is a unique opportunity to play an impactful role in the long-term success of our organization.

About our ideal candidate:

• Highly organized, focused, and have a deep understanding of the operational and financial metrics
• Loves leading, motivating, and inspiring teams to achieve goals they never thought possible
• Has a high bar and holds their team and partners accountable in a way that inspires them to continuously improve
• Has high integrity
• Desires to have a major impact on the bottom line and the future expansion of the business

Key Responsibilities:

• Leads a diverse team of district managers and/or regional directors and their teams to provide top-notch products and services to our clients
• Develop an atmosphere of safety, customer-centric, innovation, curiosity, and pro-activeness
• Lead the organization through large-scale change
• Drive self and team towards building strong relationships with clients at all levels and achievement of key performance indicators
• Serve on the Pacific Division leadership team, influencing and leading division-wide operations, and regularly communicating with peers to share standard processes, mitigate risks, champion diversity, and build community
• Own key regional decisions with team input, weighing risks and rewards along with short- and long-term implications
• Model communication that is strategic, thoughtful, and persuasive
• Set the tone for outstanding culture and regularly meet with extended team to guarantee full transparency, education, safety, accountability, and alignment
• Serve as representative/brand ambassador of the Canteen team to most senior clients in the region, and act as customer concern point of contact
• Partner with sales and retention teams to drive strategy for growth, structure deals, present new business, build relationships with prospective clients, and work out key contract terms
• Collaborate with key partners on regional and/or nationwide initiatives
• Ensure compliance with all safety, QA, company policy, and other program requirements
• Champion development within the region; conduct performance evaluations and succession planning; maintain a full understanding of all roles within operation
• Own regional financial results/P&L, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensure consistent and fair administration of all policies and procedures
• Recognize and anticipate marketplace trends; participate in deliberate planning meetings

Preferred Qualifications:

• Bachelor’s or master’s degree in business or a related field, and/or 12 years progressive experience in multi-unit foodservice or other food services, hospitality management, culinary product development, and/or warehouse operations management
• Strong background in senior leadership roles with experience in contract and budget management, P&L management, customer service, people development, mediations, culinary, innovation, etc
• Exceptional leadership ability, team management, and interpersonal skills
• Strong history of meeting and exceeding sales and profit objectives
• Has contributed to the significant growth and success of an organization
• A proven track record of growing a business and leading large cross-functional teams
• Excellent business and financial savvy
• Ability to think quickly, analytically, strategically, and accurately
• Expert client relationship management, influencing, listening, and communications (written and verbal) skills
• Inclusion mentality, proactive, positive, professional, flexible, and resilient
• Consistent theme of driving associate and customer satisfaction
• Proven success in developing and implementing new business models
• Confirmed ability to work effectively in an unstructured, fast-paced and PL driven environment
• Extensive travel required within the Bay Area