Vice President Of Business Operations

Stouffer Legal is searching for a skilled and experienced Vice President of Business Operations to oversee the operational management of their law firm. This full-time position includes managing day-to-day operations, implementing best practices, and driving operational efficiency. Key functional areas that this person will be responsible for are Finance and Operations, HR and Management, and IT and Facilities.

This is an opportunity to make a meaningful impact at a fast-growing company. The ideal candidate is strategic, resourceful, and an integrator. Stouffer Legal has big growth plans, and this role will be integral to reaching these operational, hiring, and revenue goals. Stouffer Legal has a culture of growth and innovation, and structures their operations to avoid burnout. For example, the company closes operations one weekday per month for a company-wide team training and/or team building activity, such as scavenger hunts, field day, Topgolf, etc. to encourage strong relationships and trust between team members.

The VP of Business Operationswill report directly to the Owner. You will operate as an extension of the Owner and carry out the vision, goals, and company initiatives of Stouffer Legal by driving culture, operations, and accountability. Your role will ensure the firm is operating effectively across its 3 office locations (2 in Towson and 1 in Annapolis) and will improve and manage Business Operations.

You will manage a team of 6-8 direct reports, each are functional managers who oversee attorneys, paralegals, client services, HR, accounting, IT, and support staff. The company currently has over 50 employees, and plans to double that number within 2 years or less.

A successful candidate will be:

An Integrator: You are able to turn vision into action, and quick to connect people, processes, and tools to drive effective results. You're persuasive, communicative, detail-oriented, and a delegator.

Process-Oriented: You're familiar and comfortable with operational, HR, and financial processes. You are strategic and can streamline processes to optimize workflows and drive results.

Innovative: You're curious, share your insights and give direction, and constantly leverage automation and technology.

Job Duties:

Finance and Operations

• Partner with Owner and strategic consultants to create company goals (OKRs) and financial projections, as well as track, measure, and report on company-wide KPIs
• Support department leads and employees in process improvement and workflow optimization to ensure alignment with company objectives
• Manage company profitability and adherence to budgets by analyzing, reviewing, and impacting company P&L, balance sheets, and other financial reports
• Oversee and managerially support accounting to ensure accounts receivable and accounts payable are handled timely; run financial reports including actual vs. budget, cash flow, company expenses, A/R, A/P, and P&L reports
• Oversee annual compliance, insurance, and risk mitigation as needed (e.g. OSHA, general liability insurance, workers comp claims, etc.)
• Process payroll twice a month and bonus payrolls as needed using Quickbooks Online
• Issue client refunds when necessary

HR and Management

• Conduct weekly 1:1s with department leads and direct reports
• Regularly report back to Owner on company-wide updates and overall assessments of company status and project updates
• Lead company-wide meetings and weekly management meetings using Level 10 EOS-style format
• Be a presence in the office and offer support, guidance, leadership, and opportunities for training and education
• Manage HR Generalist who oversees all aspects of HR: onboarding, offboarding, compliance with state and federal laws, payroll, benefits administration, personnel records, editing and updating employee handbook, conflict resolution and performance management
• Ad hoc administrative planning and special projects
• Open confidential mail each day and take necessary action

Facilities and Information Technology

• Oversee maintenance of 3 physical offices (2 in Towson, 1 in Annapolis) and manage relations with vendors and landlords for maintenance, repairs, safety, security, and IT
• Lead the team and process of opening new office locations as needed

Your work hours will be in the Towson office 8:00am-6:00pm, Monday through Friday. There will be infrequent engagements that take place on nights and weekends. There will be occasional travel to conferences and important client meetings/events, including air travel.

This is not a remote position, and the company headquarters is located in Towson, Maryland.

Starting salary range is $180,000 - $225,000 + discretionary bonus. There is a clear growth path to become company President based on performance, with salary increases every six months.

Benefits:

• Relocation package available
• Eligible for benefits upon start date
• Health Insurance (CareFirst) with 50% company contribution
• Dental and Vision Insurance offered
• 401k Contribution with 4% match, no vesting period
• 3 weeks paid parental leave
• Short-term and Long-term Disability Insurance 100% paid by company
• Basic Group-Term Life Insurance 100% paid by company
• Pay day twice a month on the 7th and 21st
• Direct Deposit Available
• Paid-time off starts at 15 days per year and increases with tenure
• 7 paid holidays
• Employee discount
• Paid training

There are additional perks including bagel breakfast on Fridays, free drinks in the fridge, two break rooms, and fridge on site. The company closes down operations one weekday a month for teambuilding activities and company training.

Job Requirements

• 5+ years of hands-on experience with span of control of 50 or more employees, and a revenue budget of $10M or more
• Ability to prioritize multiple projects and deliverables to meet deadlines
• Proven HR experience across hiring, employee supervision, leadership, terminations, and performance management
• Skilled at giving and receiving feedback, holding team members accountable, and providing support on complex business challenges
• Experience working with different business software required, including oversight of accounting, billing, and software systems selection
• Proficient with MS Office (Outlook, Excel, Word, PowerPoint), accounting software like Quickbooks Online or other accounting tools, and ability to pick up technology quickly
• Demonstrated experience with financial analysis; experience creating, editing, and analyzing Excel spreadsheets to make data-driven decisions
• Highly effective communication skills (written, verbal, and interpersonal) with a demonstrated level of emotional intelligence and leadership qualities
• Exceptional critical thinking and problem-solving skills
• Culture champion with proven ability to reinforce company values, uplevel team members, and operate with diplomacy and empathy
• Passion for technology and process improvement
• PMP, Agile, Scrum, Six Sigma, or similar certifications preferred
• Experience with EOS model and the book Traction preferred
• 5+ years of Executive experience at a for-profit business preferred

Stouffer Legal is a local Estate Planning firm helping Maryland families plan ahead before a crisis happens. Our practice was built on a strong pillar of constant research and development and partners with clients with an "education-first" approach. This means upfront fixed fees and no-cost consultations. Our founder, Britt Stouffer, founded the practice with the goal of innovation and differentiation. We are committed to care, expertise, and a personalized touch and this approach is reflected in our world-class team.

We operate differently than most law firms and promote work-life balance, a collaborative culture of teamwork and support, and opportunity for professional development and continual learning. We offer monthly team-building activities and events like scavenger hunts, murder mystery shows, bowling, and Top Golf!

If you're looking for a fast-paced, friendly and welcoming work environment, we'd like to hear from you! We greatly appreciate your interest and can't wait to receive your application.

Hiring Process:

• Submit Application
• Phone Interview (15 minutes)
• Virtual Interview (60 minutes) on Zoom or Microsoft Teams
• Complete personality assessment and cognitive assessment
• Submit supplemental application (You will receive a $150 gift card for completing this step)
• Lunch with the owner/hiring manager
• Create your 30/60/90 day onboarding plan
• Half-day meet and greet with the executive team
• Job offer and completion of pre-employment review (reference checks, etc.)
• You're hired!