Address
Form of work
SalaryPosition Summary:
As the driving force behind Empower's technological advancements, you will be at the forefront of shaping the future of healthcare delivery. Leading a team of talented professionals, you will set the strategic direction for our technology operations and cybersecurity initiatives, ensuring they are closely aligned with our overarching business goals.
This is not your typical IT leadership role. You will have the opportunity to leverage cutting-edge technologies, from cloud platforms to advanced cybersecurity frameworks, to propel Empower to new heights of operational excellence and security resilience. With your extensive experience in managing complex IT environments and your visionary leadership style, you will inspire and empower your team to deliver unparalleled value to our organization and our customers.
But it's not just about technology – it's about making a real difference in people's lives. By championing innovation and best practices in infrastructure and operations, you will play a pivotal role in ensuring that Empower remains at the forefront of healthcare innovation, delivering life-changing medications to those who need them most.
If you're ready to join a passionate team dedicated to making a positive impact on the world, then we want to hear from you. Come be a part of Empower's journey as we transform healthcare through the power of technology. Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the work day and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.Knowledge and Skills:
Additional Voluntary Benefits
Are you ready to lead the charge in revolutionizing technology operations and cybersecurity in the dynamic world of healthcare and pharmaceuticals? Empower is seeking a visionary Vice President of IT Operations & Security to spearhead our mission of expanding access to quality, affordable medication through innovative technology solutions.
As the driving force behind Empower's technological advancements, you will be at the forefront of shaping the future of healthcare delivery. Leading a team of talented professionals, you will set the strategic direction for our technology operations and cybersecurity initiatives, ensuring they are closely aligned with our overarching business goals.
This is not your typical IT leadership role. You will have the opportunity to leverage cutting-edge technologies, from cloud platforms to advanced cybersecurity frameworks, to propel Empower to new heights of operational excellence and security resilience. With your extensive experience in managing complex IT environments and your visionary leadership style, you will inspire and empower your team to deliver unparalleled value to our organization and our customers.
But it's not just about technology – it's about making a real difference in people's lives. By championing innovation and best practices in infrastructure and operations, you will play a pivotal role in ensuring that Empower remains at the forefront of healthcare innovation, delivering life-changing medications to those who need them most.
If you're ready to join a passionate team dedicated to making a positive impact on the world, then we want to hear from you. Come be a part of Empower's journey as we transform healthcare through the power of technology.
- Develop and execute a forward-looking strategy for technology operations and cybersecurity, ensuring alignment with Empower's mission and business objectives
- Lead the strategic direction and operational management of critical IT infrastructure, including server/storage systems, network services, and key software solutions, ensuring their reliability and scalability
- Design, implement, and oversee a comprehensive IT security strategy that aligns with industry best practices and regulatory requirements, playing a leading role in cybersecurity initiatives
- Conduct thorough risk assessments and develop robust mitigation strategies to protect against cyber threats, safeguarding sensitive information and IT infrastructure
- Work closely with compliance and risk management teams to ensure IT practices support organizational security policies and are in compliance with relevant laws and standards
- Champion the development and implementation of an IT Service Management (ITSM) framework, adhering to ITIL standards, to enhance service delivery and operational efficiency
- Direct the maintenance and support of essential IT infrastructure, including WAN/LAN and cloud-based applications, to ensure high performance and reliability
- Define and implement key performance indicators (KPIs) to measure and enhance IT service delivery, driving continuous improvement through actionable insights
- Oversee a diverse portfolio of IT projects, ensuring they align with strategic objectives, are executed timely, and resources are optimized
- Collaborate closely with business units to drive technology enhancements that support the strategic expansion of pharmacy operations
- Advocate for the standardization of IT processes and systems to streamline operations and enhance overall efficiency
- Foster a culture within the IT team that promotes innovation, collaboration, and professional growth, aligning with Empower's values
- Conduct performance evaluations, offer constructive feedback, and contribute to team members' development, focusing on excellence and innovation
- Forge and maintain strategic relationships with technology vendors and service providers, ensuring access to advanced solutions and optimizing cost-effectiveness
- Oversee talent management within the IT department, focusing on skill development, talent acquisition, and retention strategies to build a dynamic and adaptive workforce
- Develop and maintain comprehensive disaster recovery and business continuity plans, ensuring the resilience of IT operations and minimal business disruption
- Ensure IT operations adhere to legal, regulatory, and ethical standards, establishing governance frameworks for informed decision-making
- Enhance the IT support model to deliver user-centric services, employing service design principles for continuous improvement and meeting the needs of all stakeholders
- Oversee the operational management of IT contractors, consultants, and vendors, ensuring the effective execution of business systems contracts
- Undertake other duties as required, demonstrating adaptability and a commitment to contributing strategically to Empower's mission and objectives
- Perform other duties as assigned
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the work day and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
- Exceptional interpersonal and communication skills, with the ability to articulate complex technical concepts to all levels of management effectively
- Highly self-motivated individual, adept at identifying priorities and independently driving projects and initiatives to completion
- Demonstrated ability to drive innovation and implement best practices in technology infrastructure and operations, ensuring alignment with business goals
- Skilled in leadership, team development, and providing constructive feedback, with a commitment to fostering a culture of growth and excellence within the team
- Ability to thrive in a fast-paced, international environment, adapting quickly to evolving business needs and technology landscapes
- Strong relationship-building skills, with the capacity to collaborate effectively with other IT teams and business units, enhancing the overall technology posture of the organization
- Excellent presentation and negotiation skills, capable of influencing decisions and securing buy-in for key technology initiatives and investments
- Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions
- Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement
- Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives
- Resourcefulness: Secures and deploys resources effectively and efficiently
- Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems
- Ensures Accountability: Holds self and other accountable to meet commitment
- Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations
- Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences
- A bachelor's degree in information technology, computer science, cybersecurity, or a closely related field is required. A graduate degree in a related field or an MBA is highly preferred
- At least 12 years of progressive leadership experience in technology operations and security within a dynamic, scaling enterprise environment, with a proven track record of strategic planning and execution
- Advanced certifications such as CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), or equivalent, along with in-depth experience with cybersecurity frameworks like NIST and ISO 27001, are strongly preferred
- Minimum of 5 years of experience in leading IT operations and security teams, demonstrating success in delivering high-value technology solutions and improvements to the organization
- Over 5 years of experience in designing and implementing advanced IT infrastructure solutions, particularly in environments with stringent security and reliability requirements
- Extensive experience managing security operations, including incident response and disaster recovery planning, with a strong understanding of best practices in these areas
- Solid foundation in ITIL, engineering principles, agile methodologies, and a comprehensive understanding of NIST standards, particularly in the context of enhancing IT security and operational efficiency
- Strong grasp of cloud technologies, including Infrastructure as a Service (IaaS) and Platform as a Service (PaaS), with the ability to leverage these for strategic advantage
- Proven experience in managing significant IT security projects, such as the deployment of Data Loss Prevention (DLP) systems, Security Information and Event Management (SIEM) solutions, and eDiscovery platforms
- Previous experience in the healthcare or pharmaceutical industry is highly desirable, with an appreciation for the unique challenges and regulatory requirements in these sectors
- No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden
- Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels
- Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family
- Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family
- Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off
- Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions
- Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance
- FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA)
- 401K Dollar-for-Dollar Up to 3%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 3%
- Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time
- Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options
- Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck
Additional Voluntary Benefits
- Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury
- Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays
- Critical Illness: Protect your finances from the expenses of a serious health issue
- Short-Term Disability: Protect your income during illness or injury with short-term disability coverage
- Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage
- Legal Services: Access professional legal assistance to address concerns confidently
- Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit
- Pet Insurance: Care for your furry family members with our pet insurance coverage
- Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being
