Address
Form of workAt SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
The VP of Revenue Operations is a significant contributor to overall park performance and is responsible for the Food & Beverage, Merchandise, and Ancillary Revenue departments as well as warehouse operations. This position will consistently engage with park and corporate leadership on strategic and tactical initiatives that drive revenue, EBITDA, and guest satisfaction.
What you get to do:
• Strategic planning for all areas of responsibility
• Create a positive culture, which includes motivating, educating, and positively recognizing Ambassadors
• Work with the Park President and Senior Leadership team to set goals and strategic direction
• Lead the day-to-day operation of the Food & Beverage, Merchandise, Ancillary Revenue, and Warehouse departments
• Analyze performance and make strategic decisions to improve revenue and cost management
• Consistently engage with corporate leadership on revenue performance analysis, strategic and tactical changes to products, processes, and people
• Work with the Operations, Food & Beverage, Retail, Entertainment, and Sales teams to develop plans for special events and group events to include menus, signage, event sales locations, etc.
• Manage expenses and cost of sales to reduce shrinkage, waste, and damages
• Lead the development and execution of capital projects. Identify future projects and analyze the ROI
• Maintain inventory controls and conduct audits to ensure compliance
• Work with the Sales team to develop menus, set pricing, and execute banquet services
• Coordinate the training and development of Ambassadors in assigned departments
• Collaborate with Human Resources for recruiting, staffing, and performance measurement
• Ensure Ambassadors represent SEA standards related to guest interaction and appearance
• Responsible for driving guest satisfaction through anticipating guest needs and exceeding expectations
• Ensure that all facilities and Ambassadors are operating in compliance within appropriate health and safety regulations
• Other projects/duties as assigned for the overall benefit of the organization.
What it takes to succeed:
• Must have a minimum of 5 years' experience in a Leadership role in a high-volume, fast paced operation.
• Preferred - Director or Vice President role in a theme park or similar environment
• Preferred - College degree in a hospitality field
• Advanced Food & Beverage and Merchandise knowledge
• Advanced theme park or similar- multi-outlet venue knowledge
• Advanced understanding of how a P&L operates
• Knowledge of Labor cost management
• Multi-Tasking- Must be able to multi-task at a basic level
• Strong time management & delegation skills
• Excellent organizational skills
• Must have excellent guest service skills for both internal and external guests
• Must be able to maintain confidentiality and a high level of discretion
• Must have excellent written and verbal communication skills including strong proofreading skills
• Must be proficient in Microsoft Office applications, specifically Outlook, Word, Excel, OneNote, Publisher, and PowerPoint
• Must be able to lift, push and pull 25 pounds
• Must be able to work indoors and outdoors in all weather conditions and temperature extremes
• Must be comfortable working around chemicals
• Must be available to work varying shifts or hours based on business needs, i.e., be able to work opening and closing shifts, weekends, and holidays
Perks of the position:
• Company Paid Time Off
• SEA Employee Complimentary Park Tickets and Passes
• SEA Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan
Join the team!
If you're looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, we're looking for you!
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
