Veterinary Receptionist / Client Service Representative

Stonewater Veterinary Hospital is seeking Receptionists / Client Service Representatives at our privately owned small animal hospital in Clayton NC. We want to focus on hospital culture and make this a place where you look forward to coming to work each day! We are 2 year old family-owned hospital that is growing with a big goal to put the experience of our employees at the forefront of how we operate. Of course, we want to practice high-quality medicine and provide first-class care to our clients and we expect that you do too. We want to be efficient and incorporate the tools and technology to do so. We have a no tolerance policy for disrespect from clients.

anOur hospital has a fully equipped surgical suite, digital radiology suite, digital dental radiology in our dental suite, and an in-house diagnostic laboratory. We have a cloud based paperless medical record system, integrated credit card processing, ability for checking out in the exam rooms, and offer Care Credit and Scratch Pay. We have a spacious employee lounge and patio as you need to decompress on breaks to refresh. We laugh and try to have fun with this job as it can be really tough at times. If you would like to be part of a hospital family, help define our culture as we grow, feel heard at work meetings, help celebrate successes and diversity, and love making people smile – then shoot me an email and let’s chat!

Job duties: Standard receptionist tasks as the liaison between our clients and our medical team in a fast-paced environment. Applicants must demonstrate professionalism, dependability, healthy and positive communication skills, and the ability to multi-task.

• Express an overly positive and welcoming representation of our hospital to our clients
• Answer phones and schedule appointments according to practice guidelines
• Navigate clients through the check-in and check-out process
• Direct email communications to the proper channels
• Respond to clients’ requests via email and phone
• Utilize hospital computer systems to enter charges, process payments, update communications, maintain medical record transfers, and process end of day financial reporting
• Complete opening, closing, daily, weekly, and monthly checklists
• Create standard operating procedures and other administrative tasks

Responsibilities / Qualifications:

• Experience as a Veterinary Receptionist is strongly preferred
• Must have computer skills
• Must possess good judgment and be able to manage stressful situations
• Excellent communication skills, a sense of urgency, and working harmoniously with teammates is required
• Must be dependable, demonstrate strong work ethic, and a willingness to learn

Benefits:

• Paid Time Off for full time positions
• Paid Holidays Off
• Discounted Veterinary Care after 90 days
• Monday through Friday work week with a flexible schedule
• One Part Time to Full Time Position is available
• Opportunity to make an impact in your community and help animals among a great team of people!

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 24 – 36 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Work setting:

• In-person

Work Location: In person