Address
Form of workStonecreek Animal Hospital is looking for a full-time Customer Service Representative to join our growing team!
4-day work-week! Shifts will be 7:45-6:15
The CSR is responsible for the front desk at the practice, by providing exceptional and friendly Customer Service support, answering calls, monitoring emails and prescription platforms, checking clients in and out, and obtaining and inputting patient records.
4-day work-week! Shifts will be 7:45-6:15
The CSR is responsible for the front desk at the practice, by providing exceptional and friendly Customer Service support, answering calls, monitoring emails and prescription platforms, checking clients in and out, and obtaining and inputting patient records.
Duties and responsibilities:
- Standing and greeting clients with enthusiasm
- Answering a multi-line phone system.
- Maintaining accurate patient record keeping using paperless software.
- Following proper hospital policies and procedures.
- Gather client/patient history and educate on annual care.
- Schedule daily appointments, and confirm and organize next day procedures/surgeries.
- Outline costs and fees in a positive light while supporting hospital payment policies.
- Processing of incoming emails including distribution and answering of emails.
- Process online pharmacy platforms and facilitates timely responses.
- Ensure the comfort of clients and patients during wait times, explain any delays to clients, and ensure clients and patients are seen and treated in a professional, timely, and competent manner.
- Work with doctors, technicians, and practice manager to ensure patients and clients receive the best care.
- Monitor housekeeping and clean-up duties to ensure hospital (lobby, front desk, exam rooms, bathroom, food shelves, etc.) areas are clean, and properly stocked.
- Coordinates with the Practice Manager on client issues, facility repairs, and ordering maintenance of front desk equipment as needed.
Benefits Include:
- Competitive compensation
- Health benefits (vision, dental, and life insurance too)
- 401k w/employer contribution
- Paid Time Off
- Additional family & furry care support options, including veterinary care discounts, and much more!!
Learn more about us at https://stonecreekah.com/
Compensation is $18-$20/hour. Based on experience.
Apply today! We look forward to hearing from you!
#LI-SB1
