Verification Specialist

At First Advantage, people are at the heart of everything we do. This mindset spans from our customers and partners to our greatest strength: our team members. Join us if you want to say “hello” to a rewarding career and pave the way as an industry leader in mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. 
Who We Are: 
We are on the frontline of the Great Onboarding, empowering organizations to Hire Smarter. Onboard Faster™. First Advantage (Nasdaq: FA) is an HR Tech company that delivers innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced global technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 33,000 clients across the world. Headquartered in Atlanta, GA and with a globally distributed workforce spanning 28 locations with 5,500+ employees, First Advantage performs over 93 million screens in over 200 countries and territories annually. 
Who You Are: 
We are looking for a Verification Specialist who considers themselves: 

• Self-motivated – you are ready to “roll up your sleeves." You can spearhead any task and see it through from start to completion. 
• A team player – you navigate cross-functional teams and work well with team members across groups toward a common goal. You appreciate the value in collaboration.
• An innovator – you see gaps in current processes or workflows as an opportunity to improve and try something new. 
• A lifelong learner – you seek opportunities to learn and upskill, you understand the importance of thorough and secure screenings, and are interested in the Human Capital sector and the confluence of people, process, and technology. 

What You'll Do 
The Verification Specialist will provide administrative support services to our U.S. Verifications Unit via efforts to obtain verifications on non-criminal related background elements.  Elemental data consists of employment history, professional licensures, educational degrees, DOT compliance, etc.  The Verification Specialistwill ensure that their work is completed in accordance with the established FA policies, procedures and standards. The Verifications Specialist will support their manager, as well as Senior Verifications Specialists and other members of the team, with theimplementation of process improvement initiatives when needed.  Annually and as required, the Verifications Specialist will establish individual goals and objectives which will cascade from senior executive leadership goals. This role requires a low to moderate level of operations sophistication, preferably in call center and/or production environments.  Organizational skills, “customer/client service first” mindset, attention to speed and quality, as well as problem solving and executing with urgency (often within short-time frames) are key components for success the candidate in this role.
Responsibilities:

• Day to day production and fulfillment:
  • Learn client SOPs and FA systems
  • Meet or exceed daily and weekly unit performance targets & goals
  • Perform all functions of role in accordance with clearly defined business expectations and individual goals
  • Research and verify contact information listed within an element to ensure validity of the sources via Company Contacts, Google, and other search engines
  • Communicate and respond with people outside FA, represent FA to customers, the public, government, and other external sources.
  • Document all elemental interactions or transactions, recording details of inquiries, comments, as well as actions taken in Salesforce, WinESP, and Microsoft Word and Excel
  • Refer discrepancies or unverified information to designated departments for further investigation.
• Goal setting and execution; attend regular 1:1 meeting with manager; employee engagement participation
• Attend Required internal trainings (for example, Compliance, Privacy); attend business unit meetings; occasionally may attend internal client-focused meetings at manager’s request. Meet and maintain departmental performance goals of daily number of touches and number of completed verifications.

What You Will Need to be Successful:

• High School diploma or equivalent required; Associate degree preferred.
• Minimum of 1 to 3 years of work experience required, preferably in a call center or related role and/or with responsibilities verifying facts and data; demonstrated ability to perform repetitive tasks with a very high level of accuracy is preferred; Professional Background Screening Association (PBSA) Basic Certificate is a plus.

Other Knowledge, Skills, Abilities or Certifications: 

• Salesforce experience a plus.
• Must possess a high degree of attention to detail, adaptability and the ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
• Effectively communicate in a clear and concise manner.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.

Why First Advantage is Your Next Big Career Move 
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. 
Position Information:

• Starting wage of $17.50 per hour or approximately $36,400 USD annually.
• Location: 100% Remote
• Hours: Monday – Friday,  Standard 40-hour work week

Additional benefits offered to our eligible people include:    

• Medical, Vision, Dental, and supplementary benefit plans  
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)    
• Competitive Time Off: Ability to accrue up to18 PTO days, 2 floating holidays and 9 paid company holidays based on a full calendar year.    
• Access to tech and growth opportunities, and leaders who want you to succeed! 

More About Our Values Code 

• Honesty, Consistency, and Responsibility: Do the right thing 
• Cultivate an environment of dignity: Show respect for the individual 
• Take an Outside-In approach: Put the client first 
• Think out-of-the-box: Innovate and create 
• Stay Team-Oriented: Collaborate and appreciate each other 

What Are You Waiting For? Apply Today! 
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! 

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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