Vacation Counselor - Hotel Front Desk

RMC Resort Management in Hilton Head Island, SC is looking to hire a full-time Vacation Counselor - Hotel Front Desk to be a part of our energetic hospitality team. Do you enjoy providing excellent customer service? Are you looking for a career with opportunities for upward mobility? Do you want to join a thriving, locally owned company? If so, please read on!

This hotel guest services position earns a competitive wage of $17 per hour to start. We provide excellent benefits, including medical, dental, retirement, paid time off (PTO), a full family telemedicine plan, family travel discounts, and the opportunity to grow with our company. Additionally, we offer this hotel guest services position a 401(k) with company match. If you have excellent customer service skills and have been looking to build your career in the hospitality industry, apply today!

ABOUT RMC RESORT MANAGEMENT

We are a leading resort, management, and vacation rental company. Our experienced, hands-on team works with property owners or resorts who are looking for property management services and provides a comprehensive package that delivers unsurpassed performance. We embrace technology, but most importantly we value our partnerships with owners, resorts, and vacationing guests. We strive to create synergistic relationships with our clients as well as the communities where we do business.

In order to provide an outstanding vacation experience on Hilton Head Island, we employ creative and visionary people. We offer our employees diverse opportunities for career advancement and growth. In addition, we provide generous benefits and a number of incentives to let our team know how much we appreciate their contributions to our company and our guests.

A DAY IN THE LIFE OF A VACATION COUNSELOR - HOTEL FRONT DESK

As a Vacation Counselor - Hotel Front Desk, you play a huge role in our business. Before our guests set foot in our resort, you provide them with the VIP treatment. They put their trust in you as you tailor their stay and book their vacation rentals. Once their reservations are made, you prepare pre-arrival letters and put together check-in packages. As the first point of contact for our guests, you warmly welcome them and efficiently check them in as they arrive. Committed to providing the best experience from start to finish, you also take service requests when issues arise and ensure the completion of all work orders. Your customer service skills shine through as you conduct pre- and post-arrival hospitality calls to ensure our guests are 100% satisfied.

In addition to interacting with our guests, you also set up and attend social functions for our owners. Always an excellent communicator, you regularly interact with both our owners and guests electronically as well as during meetings. You get great satisfaction from providing an unforgettable experience for our patrons!

WORK SCHEDULE

This position works Tuesday - Friday from 8 am to 5 pm and Saturday from 11 am to 8 pm.

QUALIFICATIONS FOR A VACATION COUNSELOR - HOTEL FRONT DESK

• 3+ years of experience in a customer service role
• Ability to work on the weekends
• Able to work full-time in Hilton Head, SC

Hospitality experience would be a plus! Hotel, vacation ownership, or vacation rental experience would also be beneficial. Residency in Beaufort County is preferred, but we will consider all qualified candidates. Do you enjoy working with the public? Can you stay positive and professional? Are you an excellent communicator? Do you have a warm personality and a talent for connecting with people? If yes, you might just be perfect for this hotel guest services position!

ARE YOU READY TO JOIN OUR CUSTOMER SERVICE TEAM?

If you feel that you would be right for this hotel guest services job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 29928