Ux Researcher(With Banking Experience)

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years.

We are a minority owned staff augmentation and technology consulting company
To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth.

Position: UX Researcher(With Banking Experience)

Location: New York City, NY (Day 1 Onsite)

Duration: Contract

Skill Set:

• Lead multiple aligned research teams to support adjacent products
• Independently and autonomously drives the development of new research studies based on understanding business strategy and knowledge gaps
• Drive product discovery planning, with design and product partners; inform future direction, including next generation vision, OKRs, roadmaps
• Structure, plan, and staff significantly complex research initiatives
• Design, administer, and report on these research studies, and produce associated materials (e.g. research agendas, discussion guides, generative exercises etc.).
• Contribute to strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product “blueprints” across teams
• Goes beyond standard ‘findings and insights’ reports, toward compelling presentations that connect customer needs and ability with business goals; present this work to MDs, GMs, and other senior leaders
• Coach less senior researchers in the shaping of their studies and findings to realize greater impact
• Lead cross-functional Design Thinking exercises using research findings as a starting point
• Identify UX metrics worth tracking
• Prepare and teach introductory training material on experience research, primarily for other user experience practitioners
• Maintain and uphold research practice and output standards across a Line of Business
• Support recruiting processes, reaching out to potential candidates, taking part in interviews

Further Skillset Explanation:

• Degree in relevant research or design discipline (e.g, Interaction Design, HCI, Anthropology, Cognitive Science), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Expert User Research skills across all forms of research (evaluative, generative, formative)
• Continued development in adjacent skills such as UX Writing, Information Architecture, and Interaction Design
• Advanced project planning and management skills
• Ability to lead a complex research study from beginning to end independently
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally (Product Management, Engineering)
• Comfortable and confident when presenting work to executives
• Mastery of UX Research tools for diary studies, remote research, and usability testing
• Small business or commercial/enterprise experience, while not necessary, is appreciated.

All your information will be kept confidential according to EEO guidelines.