Address
Form of workSalary : $41,147.00 - $51,390.00 Annually
Location : Clayton, NC
Job Type: Full-time
Job Number: 00549
Department: Customer Service
Division: Customer Service & Collections
Opening Date: 12/12/2023
Closing Date: 1/12/2024 11:59 PM Eastern
Hiring Pay Range up to:: $51,390.00
Description
* Salary Grade SG106 * * Hiring Hourly Rate: $41,147.00-51,390.00 *
* Salary offered will be determined based on directly related experience *
* Work Location is Town Hall in Clayton, NC (Johnston County) *
The Town of Clayton is seeking applicants for a Utility Billing Specialist for our Customer Service Department. The Town of Clayton employs more than 300 full-time staff in areas including police, fire, and electric utilities. The Town of Clayton also offers a range of PT positions including positions in Parks & Rec., Library, and Cultural Arts. The Utility Billing Specialist reports to the Customer Service Director.
The Town of Clayton is the fastest growing town in Johnston County, which is the fastest growing county in the State of North Carolina. The vision for the Town of Clayton includes a thriving town where growth contributes to the quality of life enjoyed by long-time residents and newcomers alike; easy access but with an atmosphere that feels smaller than it is; a system of parks and greenways that connect people and places; neighborhoods with a variety of quality living options; a town that offers opportunities for people to live, create, shop and eat; a bustling and historic downtown, and businesses that are successful, growing, and investing in the community.
Duties & Responsibilities
An employee in this class is responsible for the activities which involve the generation of utility bills; addressing customer inquiries relating to billing and meter readings; preparing and verifying a variety of reports; coordinating with field staff. Work is characterized by the multiple detailed and procedural steps involved in the billing process and the required independent knowledge of the Utility Billing process and computer applications. Work involves public contact and coordination with other departments within the Town, especially the electric, water, sewer and inspections departments. Considerable tact and courtesy are required in the public contact functions. Ability to meet deadlines is critical. Work is performed under general supervision and is evaluated through conferences, by accuracy and timeliness of customer service records and bills, and thoroughness of assigned responsibilities.
Special Requirements, Education & Experience
Experience: Two years of billing and or customer service experience required.
*SUBMIT OFFICIAL APPLICATION USING THE TOWN'S CAREER WEBSITE*
https://www.townofclaytonnc.org/
If you have technical issues submitting your application, please call the NEOGOV (governmentjobs.com) Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please contact the Human Resources Office. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. To check the status of your application, please log on to your NEOGOV account and click "Application Status". It is not necessary to contact the Human Resources Office to check the status of an application. Normal processing time for applications is 30-45 days from the closing date of the posting.
To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders. Degrees must be accredited by the U.S. Department of Education. Transcripts and degree evaluations may be uploaded with your application. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered for qualifying credit. Attached or incorporated resumes (including Text Resume's on the on-line application) WILL NOT be used for screening for qualifying credit. "See Resume" or "See Attachment" WILL NOT be accepted in lieu of completing an on-line application form.
Applicants may be subject to a criminal background check. Credit and motor checks are required for some administrative, finance and operational positions. Applicants will be required to take and pass a Pre-Employment Drug and Alcohol screen once they are verbally given a conditional offer of employment. Depending on the position, employees may be subject to random drug and alcohol screens throughout their employment. Applicants have rights under Federal Employment Laws: , , and .
When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills & abilities, internal equity and budgetary considerations pertinent to the advertised position. The Town of Clayton is an Equal Opportunity Employer. Hiring salary will not exceed hiring pay range unless approved by the Town Manager.
Town of Clayton employees enjoy many benefits including a retirement pension plan, 401K membership, Paid Vacation, Sick and Holiday Leave, State Health Plan, and various other benefits. Benefits information can be found by going directly to the Town of Clayton website at: https://www.townofclaytonnc.org/251/Benefits
01
How many years of billing experience do you have in the workforce?
02
What is the volume of bills you have processed on a weekly basis?
03
Are you willing to accept the position if offered at the posted hiring range for $41,147.00 to $51,390.00?
Required Question
Location : Clayton, NC
Job Type: Full-time
Job Number: 00549
Department: Customer Service
Division: Customer Service & Collections
Opening Date: 12/12/2023
Closing Date: 1/12/2024 11:59 PM Eastern
Hiring Pay Range up to:: $51,390.00
Description
* Salary Grade SG106 * * Hiring Hourly Rate: $41,147.00-51,390.00 *
* Salary offered will be determined based on directly related experience *
* Work Location is Town Hall in Clayton, NC (Johnston County) *
The Town of Clayton is seeking applicants for a Utility Billing Specialist for our Customer Service Department. The Town of Clayton employs more than 300 full-time staff in areas including police, fire, and electric utilities. The Town of Clayton also offers a range of PT positions including positions in Parks & Rec., Library, and Cultural Arts. The Utility Billing Specialist reports to the Customer Service Director.
The Town of Clayton is the fastest growing town in Johnston County, which is the fastest growing county in the State of North Carolina. The vision for the Town of Clayton includes a thriving town where growth contributes to the quality of life enjoyed by long-time residents and newcomers alike; easy access but with an atmosphere that feels smaller than it is; a system of parks and greenways that connect people and places; neighborhoods with a variety of quality living options; a town that offers opportunities for people to live, create, shop and eat; a bustling and historic downtown, and businesses that are successful, growing, and investing in the community.
Duties & Responsibilities
An employee in this class is responsible for the activities which involve the generation of utility bills; addressing customer inquiries relating to billing and meter readings; preparing and verifying a variety of reports; coordinating with field staff. Work is characterized by the multiple detailed and procedural steps involved in the billing process and the required independent knowledge of the Utility Billing process and computer applications. Work involves public contact and coordination with other departments within the Town, especially the electric, water, sewer and inspections departments. Considerable tact and courtesy are required in the public contact functions. Ability to meet deadlines is critical. Work is performed under general supervision and is evaluated through conferences, by accuracy and timeliness of customer service records and bills, and thoroughness of assigned responsibilities.
- Initiates Utility Billing process to ensure accurate and timely billing and mailing to residential, commercial, industrial and institutional accounts on a weekly basis. Uploads meter reads from the AMI system into billing software and reviews for accuracy by analyzing a variety of reports (missing reads, high/low usage, negative usage, unbilled account report, etc.) With assistance from Meter Techs, researches failed or irregular reads. Resets electric meter demand in RNI.
- Manages and receives readings from legacy meters. Manually enters meter readings into billing software to ensure accurate and timely billing.
- Calculates bills and reviews billing register for accuracy; monitors swings in monthly revenue to reflect seasonal usage or inaccuracies in billings. Submits billing file to vendor for printings and proofs bills prior to mailing. Posts bills and manually generates any "out of cycle" bills. Sends electronic billing notifications to customers.
- Submits billing to vendor electronically; reviews sample bill and approves.
- Manages the AMI system to ensure daily schedules are generated for optimization between billing software and Sensus Analytics or AMI (Advanced Metering Infrastructure); resolve errors reported.
- Daily review of SA orphaned meter report to determine cause as meter install, change out, equipment failure or error in billing software; research and update billing software with meter data to resolve issues. If cannot locate installation entity, utilize RNI GPS date to match against Cityworks. Dispatch technicians to verify and enter date into billing software.
- Work daily with Meter Techs to monitor variety of reports in SA (Stale Meters, No Reads, Tamper Alert, etc.) Resolve issues with field staff. Strong knowledge of key alert definitions and diagnostic resolution.
- Daily contact with customers regarding irregularities in consumption. Reviews hourly consumption history and educates customers on usage.
- Generates work order requests received from the Inspections Department for new meter installs. Prepares same request in Cityworks for tracking purposes. Corresponds with customers as to fees & charges for meter damage with follow thru in the billing system. Enters new meter information in the billing system.
- Corrects service information in system including exchanges of meters to facilitate proper account set up; assures correct information on meters during construction process; processes complex addressing issues where services are moved or commercial building divided.
- Adds all utility rates to accounts as notified by Inspections Department that final inspections are complete.
- Documents and maintains list of all new garbage carts ordered for new construction.
- Monitors SA continuous consumption report for continuous flow or leaks. Contacts customers to review consumption history utilizing the RNI and SA daily/hourly reporting and graph structure to determine resolution and adjust consumption for billing once leak is repaired.
- Educate customers on utilizing SA portal for proactive monitoring of meter readings and consumption history.
- Responds to staff and customer inquires on billings and meter reading in a timely and efficient manner.
- Compiles reports, spreadsheets, historical data, etc. as requested by management
- Coordinates with other departments for bill backer, insert & newsletter information.
- Services as back up for department processes such as cash collections, batch reconciliation, remote deposit & daily bank deposit.
Special Requirements, Education & Experience
- Advanced knowledge of AMI system infrastructure and configuration.
- Considerable knowledge of Town policy in regards to billing of water, sewer, garbage and electric services.
- Thorough knowledge of Utility Billing software applications and spreadsheets.
- Working knowledge of electric and water meter operations.
- Strong knowledge of the Town's utility rate structure.
- Ability to create and maintain accurate records, reports and files in support of billing operation.
- Extensive knowledge of Excel.
- Skilled in conflict resolution and customer service excellence.
- Ability of meet critical deadlines.
- Ability to analyze data and problem solve.
- Strong written and oral skills required.
Experience: Two years of billing and or customer service experience required.
*SUBMIT OFFICIAL APPLICATION USING THE TOWN'S CAREER WEBSITE*
https://www.townofclaytonnc.org/
If you have technical issues submitting your application, please call the NEOGOV (governmentjobs.com) Help Line at 855-524-5627. If there are any questions about this posting, other than your application status, please contact the Human Resources Office. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. To check the status of your application, please log on to your NEOGOV account and click "Application Status". It is not necessary to contact the Human Resources Office to check the status of an application. Normal processing time for applications is 30-45 days from the closing date of the posting.
To obtain veterans preference, you must scan and upload a copy of your DD-214 or discharge orders. Degrees must be accredited by the U.S. Department of Education. Transcripts and degree evaluations may be uploaded with your application. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered for qualifying credit. Attached or incorporated resumes (including Text Resume's on the on-line application) WILL NOT be used for screening for qualifying credit. "See Resume" or "See Attachment" WILL NOT be accepted in lieu of completing an on-line application form.
Applicants may be subject to a criminal background check. Credit and motor checks are required for some administrative, finance and operational positions. Applicants will be required to take and pass a Pre-Employment Drug and Alcohol screen once they are verbally given a conditional offer of employment. Depending on the position, employees may be subject to random drug and alcohol screens throughout their employment. Applicants have rights under Federal Employment Laws: , , and .
When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills & abilities, internal equity and budgetary considerations pertinent to the advertised position. The Town of Clayton is an Equal Opportunity Employer. Hiring salary will not exceed hiring pay range unless approved by the Town Manager.
Town of Clayton employees enjoy many benefits including a retirement pension plan, 401K membership, Paid Vacation, Sick and Holiday Leave, State Health Plan, and various other benefits. Benefits information can be found by going directly to the Town of Clayton website at: https://www.townofclaytonnc.org/251/Benefits
01
How many years of billing experience do you have in the workforce?
02
What is the volume of bills you have processed on a weekly basis?
03
Are you willing to accept the position if offered at the posted hiring range for $41,147.00 to $51,390.00?
- Yes
- No
Required Question
