Utilities Network Administrator

Overview

Englewood is home to 35,000 people in the heart of the Denver metropolitan region.  Englewood is a proudly independent, full-service community.  Minutes from world class art and entertainment venues in downtown Denver and the Rocky Mountain foothills, Englewood is home to major medical and manufacturing facilities along with its own foodie, arts and startup communities centered in historic downtown Englewood and the Central Business District.

Englewood is also a transportation hub with two light rail stops on the Denver regional passenger rail system and exceptional roadway access provided from all directions by US Highway 285 (Hampden Ave.) and US Highway 85 (Santa Fe Drive).  Bus service is provided by RTD, including the most frequent bus route in the region, and the free Englewood Trolley that connects the Englewood light rail station to downtown Englewood, the medical district, civic center and Museum of Outdoor Arts.

The Position

The City of Englewood Utilities Department is recruiting for a Network Administrator to manage and maintain the industrial process operations technology (OT) network environment and work closely with the City of Englewood IT staff to maintain the business network (IT) environment at the Allen Water Treatment facility.

The position is collaborative in attitude, has a proven track record of working well with a team, has a strong background in network administration, up-to-date knowledge of industry best practices for IT and OT network environments, and is looking forward to continued learning and problem solving in a fast moving, dynamic industry.

Responsibilities

• Oversees the day-to-day operation of industrial process control networks, the Allen Water Treatment facility business network, SAN and servers including hardware/software support, training and special projects.
• Maintains and assists in planning, designing and implementing upgrades and modifications to the local area network (LAN) and wide area network (WAN) systems and wireless networks.
• Repair, maintain and troubleshoot all equipment including but not limited to network, server, and SAN hardware. Coordinates repair and re-configuration with vendors and other IT staff.  Monitors local and wide area network traffic and performance using a variety of hardware and software to tune the network to maximize performance.  Maintains all hardware, software, line drops within City buildings and leased lines that comprise the City’s voice and data networks.
• Maintains current firewall hardware and configuration, documents change to meet industry best practices
• Works closely with City of Englewood IT staff to maintain a consistent cyber security standard, with availability, data collection, and uptime as major priorities.
• Maintains and administers the vSphere virtual environment for the Process Control and Enterprise networks. Coordinates the creation of new virtual machines with OT & IT staff.
• Maintains and administers the industrial process network infrastructure.
• Other duties as assigned.

The ideal candidate will have a strong background in cybersecurity, traditional business networks, as well as industrial control systems and will understand the different approaches required when managing industrial networks and business networks, and will be able to leverage the strengths of both to meet the needs of SPR.

Why Join Us?

This is an exciting time in the City’s history as a renewed emphasis has been placed on infrastructure replacement and maintenance.  This is a rare and unique opportunity to join the City team and help shape the future of Englewood. 

The City has recently adopted Mission, Vision and Values focused on advancing our community together, enhancing the quality of life for those we serve and building a foundation of trust and valuing people by empowering our employees to achieve greatness by creating a place where everyone wants to work.

The City has also adopted Customer Service Standards centered around providing responsive and efficient service to customers in a friendly and accurate manner along with being accessible and transparent in all customer interactions. 

Englewood’s smaller size allows team members to participate in a variety of tasks in many different areas and take ownership of their Division, and the direction it is moving. 

Qualifications

Education: preferred Bachelor's Degree in Information Systems, Engineering, Computer Science or related field.

Work Experience: Three to five years (3-5) experience with network administration, system administration, advanced desktop support or a combination of the three. Experience in installation, configuration, troubleshooting and support of local and wide area networks, Cisco Call Manager, Unified Communications, firewalls, auditing, and configuration.

Certifications and/or Licensures: Certifications in one or more of the following at the time of hiring is desired, but will be required within the first year of employment: Network +, Security +, Microsoft, CCNA and/or equivalent Certifications in one or more of the following preferred: Cisco CCNA or MCSA, Hirschmann Industrial Ethernet Specialist (HiES) or Hirschmann Industrial Network Professional (HiNP)

Benefits

Hiring Range

• $95,000 - $128,262 /annually

The City of Englewood also offers the following benefits:

• Competitive medical plans, including a High Deductible Health Plan (HDHP) with no monthly contribution
• The City of Englewood contributes 7% of your salary into your retirement account each year
• 12 paid holidays and paid time off.
• Professional Development and growth opportunities including education reimbursement
• Use of the Englewood Recreation Center for you and your immediate family at no cost

The Network Administrator is responsible for supporting day-to-day operations and security of the Information Technology and Operational Technology (IT/OT) industrial process control and business network infrastructure. Establishes strategies for maintaining and auditing Utilities network infrastructure to align with industry best practices, including compliance with the National Institute of Standards Technology (NIST) 800-82 standards. Ensures the protection and maximum up-time of Utilities’ IT/OT convergence in a network and storage environment.

The Network Administrator is under general direction from the Electrical Instrumentation & Controls (EI&C) Manager in the O&M Division of City Utilities. The Network Administrator coordinates with City of Englewood (COE) IT staff to ensure alignment with COE policies and standards. 

Reports to:   Electrical Instrumentation and Controls (EI&C) Manager, Utilities

Direct Reports: None

The listed examples of work are not all-inclusive.  They may be modified with additions, deletions, or changes as necessary.

• Oversees the day-to-day operation of industrial process control networks, the Utilities business network, SAN and servers including hardware/software support, training and special projects.
• Maintains and assists in planning, designing and implementing upgrades and modifications to the local area network (LAN) and wide area network (WAN) systems and wireless networks.
• Repair, maintain and troubleshoot all equipment including but not limited to network, server, and SAN hardware. Coordinates repair and re-configuration with vendors and other IT staff.  Monitors local and wide area network traffic and performance using a variety of hardware and software to tune the network to maximize performance.  Maintains all hardware, software, line drops within City buildings and leased lines that comprise the City’s voice and data networks.
• Maintains and administers the VSphere virtual environment for the Process Control and Enterprise networks. Coordinates the creation of new virtual machines with OT & IT staff.
• Maintains and administers the industrial process network infrastructure.
• Configures, maintains, and manages software and firmware updates of Utilities firewalls between the process control and business network environments.
• Maintains and administers a variety of network communication devices for the city including switches, routers, firewalls, wireless access points and other communication applications. Maintains and updates the inventory documents of all network devices and assists in maintaining and updating third party maintenance agreements related to network hardware and software.
• Establishes network specifications by conferring with users, analyzing workflow, access, information, and security requirements.
• Monitors operation and performance of Infrastructure systems. Stays current with developments and changes in the LAN/WAN network equipment.  Assists in designs and upgrades, changes, new software and hardware for networks infrastructure.
• Assesses, maintains, and continually monitors the environment for security threats. Maintains a working and up-to-date knowledge of threat vectors and security best practices.  Is responsible for the direct configuration, maintenance and auditing of the firewall/IPS/IDS systems.
• Provides support and service to internal and external clients. Provides network support, analysis, troubleshooting, implementation, development, and enhancement of networking and security to IT and customers as requested.  Prepare user documentation for network applications. Scope, communicate and coordinate network projects with stakeholders.  Work with IT and city departments and divisions to find network solutions to improve business efficiencies.
• Maintains inventory and documentation of all Utilities servers, switches, routers, storage hardware as well as a maintaining a current document of all network topology at AWTP.
• Assist in developing long-term strategies and capacity planning for meeting future desktop/server/SAN/Network hardware needs for the city’s operational needs.
• May be assigned to Project Teams for leadership or technical support and participates in project implementations.
• Support and advise on network requirements during construction/remodel of work spaces.
• Design and supervise cable path construction, repair, and upgrades.

Provides backup support to system administration, application support and Help Desk staff.

This is a professional level position that will require routine and emergency work beyond standard business hours.

Performs other duties as assigned and required.

Education:  Preferred- Bachelor’s degree in Information Systems, Engineering, Computer Science or related field.

Work Experience: Three to five years’ experience with network administration, system administration, advanced desktop support or a combination of the three. Experience in installation, configuration, troubleshooting and support of local and wide area networks, Cisco Call Manager, Unified Communications, firewalls, auditing, and configuration.

Certifications and/or Licensures:  

Certifications in one or more of the following required:

Network +, Security +, Microsoft, CCNA equivalent

Certifications in one or more of the following preferred:

Cisco CCNA or MCSA, Hirschmann Industrial Ethernet Specialist (HiES) or Hirschmann Industrial Network Professional (HiNP)

Required Driver’s License:  Valid Colorado driver’s license and a clear or acceptable MVR

An equivalent combination of education, training and relevant job experience may be substituted.

Advanced knowledge of:

• Core networking concepts –
• Cyber Security
• Differences between industrial process and traditional business network environments and architecture

Intermediate knowledge of:

• Proficient with using the Command Line interface (CLI)
• TCP/IP protocols, IPV4, DHCP, NAT, etc.  Some IPV6 preferred. 
• Layer 2 and Layer 3 switching technologies including QOS, LLDP, Spanning Tree, Shortest Path Bridging (SPB), etc.
• Configuration, maintenance, and troubleshooting of Ethernet I/P Industrial networking hardware/software
• Routing Protocols including EIGRP, BGP, OSPF, etc.
• Internet protocols such as HTTP, HTTPS, FTP, SSH, SFTP, SMTP, etc. 
• Industrial network protocols such as Ethernet/IP, Modbus TCP, etc.
• Complete understanding cabling technologies fiber and copper
• Microsoft Active Directory, IIS, O365, SQL
• Microsoft Operating System both client and server
• VOIP and analog systems, notably Cisco Call Manager and Unity Connection.
• Network security covering physical, electronic, and social engineering
• Network Troubleshooting
• Advanced knowledge of Microsoft Office Products
• Knowledge of monitoring utilities such as Solar Winds or PRTG
• Maintaing firewalls, logging, IDS/IPS
• Troubleshoot connectivity issues
• Built in and third party troubleshooting tools in technical operating systems (includes Windows, Network Devices, etc.)
• Local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications; standard operating systems, software packages, and software utilities; proper records maintenance and storage for local and distributed environments.
• Server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server
• Storage Area Network (SAN) Technologies

Advanced interpersonal skills required to establish and maintain positive working relationships with a wide variety of customers, including City employees, Supervisory Committee, and vendors.  Strong leadership skills needed to provide direction and feedback to staff.  Advanced communication skills needed to prepare and deliver effective presentations including the ability to prepare and conduct meetings.

Ability to have written and verbal c...