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Form of workWe're looking for a UX Designer to help craft world-class experiences for our internal and external customers. You will participate in continuously improving Forward's User Experience, collaborating with product managers, stakeholders, and developers throughout the product life cycle.
In this role you will:- Drive the team to think bigger about the problem space with a relentless focus on the end user - ensuring that what we build is solving problems for the users we serve.
- Be a strategic partner with Product and Engineering to craft a compelling vision that helps users & the business meet goals and broaden opportunities.
- Define short, medium and long term goals with measurable outcomes.
- Help bridge the gap in conversations that span design, technology, data science, and product as you collaborate closely with engineers, product, and design
- Partner with UX, Product and Engineering partners within your team to help inform future roadmaps and turn vision into reality.
- Partner with other stakeholders & leaders to contribute to the design system; strive to create world-class product experiences, and communicate the value of UX to stakeholders internally.
- Keep the voice of the customer at the forefront by participating in a regular cadence of qualitative and quantitative studies.
- Understand, implement and advocate accessible solutions.
(Even if you don't check every box, but see yourself contributing, please apply.)
- 4+ years of UX design experience in an agile environment.
- Degree in Human Computer Interaction, Information Design, Graphic Design, or a related design or behavioral science discipline, or equivalent experience.
- Experience creating modern, intuitive, and accessible designs.
- Experience performing user and comparator research through focus groups, interviews, surveys, and analytics.
- Ability to clearly articulate user centered design, advocating for the user with a balance of business needs by ensuring that your work is founded on user research and can be measured.
- Ability to autonomously balance speed with quality to deliver simple, impactful solutions for the product.
- Ability to work with product management, product owners and engineering to define problems, ideate solutions, and define an MVP of a feature or product.
- Your portfolio demonstrates how you have solved user and business problems through launching a complex feature with measurable outcomes.
- Passionate about solving user pain points, simplifying interactions and delighting users.
- Deep knowledge of user-centric design methods and tools (e.g. journey mapping, user flows, competitive audit, etc).
- Self-starter who seeks out collaboration and alignment with cross-functional and cross-organizational partners.
- Thinks big, inspires others, and helps teams connect the dots to create cohesive experiences. Commitment to mentorship and experience with or an interest in managing people.
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