User Experience Designer

Summary

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Duties

WHAT IS THE ONLINE SERVICES DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
User Experience Services
The following are the duties of this position at the full working level:

• Design mockups to communicate design themes for improved User Experience that incorporate various elements of IRS branding and visual identity.
• Build interactive prototypes based on requirements, User Experience (UX) best practices, and Section 508 accessibility guidelines and other applicable rules and regulations.
• Keep the websites' interface in alignment with IRS requirements, while ensuring the existing platform and customers continue to be successful. Establishes and promotes design guidelines, best practices and standards.
• Research trends in online design, development, and functionality, including areas such as mobile and internet of thing (IoT) User Experiences. Outlines options for management and senior staff.
• Create Personas, Journey Maps, Market/Comparative Research, Analytics reports, Surveys, Interviews, and Customer Experience Metrics.

This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years. Requirements Conditions of Employment

• Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))
• Undergo a review of prior performance/conduct and an income tax verification. Refer to "Get Your Tax Record" at () to check the status of your account, balance owed, payment history, make a payment, or review answers to tax questions. If you are not in compliance, you will be determined unsuitable for employment with IRS.
• This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to , , and .
• Complete a to determine your suitability for Federal employment, at the time requested by the agency.
• Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These must be unexpiredoriginal or certified copies.
• The Fair Chance to Compete for Jobs Act prohibits the Department of Treasury and its bureaus from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with and certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to the Department of Treasury by email at, FairChanceAct@treasury.gov. To learn more, please visit our page at:

Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE: GS-09 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position includes:

• Experience analyzing, methods and procedures to research and assist in the development of new website service deliver.
• Analyzing and evaluating methods and techniques to assist in research of emerging technologies, design, content creation and development strategies for the Web.
• Using JavaScript frameworks and libraries, as well as HTML and CSS to communicate technical details.
• Experience using current design principles and development techniques to enhance the look and usability of websites.
• Preparing draft reports and other substantive guidelines and materials;

OR You may substitute education for specialized experience as follows:
Master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree.
OR
LL.B. or J.D., if related.
OR
At least 1 year of combined graduate education and experience as defined in paragraphs above.
GS-11 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service: Specialized experience for this position includes:

• Experience analyzing, methods and procedures to research and give advice on new website service delivery and integration to achieve organizational goals and conducting studies of website use to implement and recommend changes.
• Analyzing and evaluating methods and techniques, including: Analytics, Surveys and Customer Experience Metrics, to provide advice on the design, content creation and development strategies for the Web.
• Experience using intuitive navigation schemes, accessibility and usability to maximize functionality and make websites easy to use.
• Experience using JavaScript frameworks and libraries, as well as HTML and CSS to communicate technical details with design themes.
• Using design principles and development techniques to resolve problems and make recommendations on critical issues affecting online design.
• Experience preparing reports and other substantive guidelines and materials to recommend alternatives and techniques to management.
• Using workload management methods and techniques to establish work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines.

OR You may substitute education for specialized experience as follows:
A Ph.D. or equivalent doctoral degree in a related field of study at an accredited college or university.
OR
3 full years of progressively higher level graduate education leading to a Ph.D. degree in a related field of study.
OR
LL.M., if related OR At least 1 year of combined graduate education and experience as defined in paragraphs above.
GS-12 SPECIALIZED EXPERIENCE: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:

• Using analytical and evaluative methods and techniques, including Analytics, Surveys, Interviews, and Customer Experience Metrics, to research and analyze emerging technologies, and provide advice on the design, content creation, and development strategies for the Web.
• Using user interface design principles, including intuitive navigation schemes, accessibility, and usability to maximize functionality and make websites easy to use.
• Experience using JavaScript frameworks and libraries, as well as HTML and CSS to communicate technical details with development teams.
• Delivering design solutions and other interactive experiences using design software and tools to communicate design themes.
• Using design principles and development techniques to discuss and resolve problems; and provide advice, guidance and recommendations on critical issues affecting online design.
• Using organizational techniques and processes to manage and present complex information.
• Experience using workload management methods and techniques to establish work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines.
• Using oral and written communication principles and techniques to articulate design ideas, prepare reports, and make recommendations to management.

For more information on qualifications please refer to .How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination. Applicants who disqualify themselves will not be evaluated further.
Rating: You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):

• Communications and Media
• Oral and Written Communication
• Problem Solving
• Teamwork
• Technical Competence

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of two quality level categories, CAT A/B, CAT C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. Candidates, if required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring practices), will be interviewed in quality group order. We will not reimburse costs related to the interview such as travel to and from the interview site.
Veterans' preference is applied after applicants are assessed. Qualified preference eligibles who have a compensable service-connected disability of 10 percent or more (CPS, CP) are placed at the top of the highest category on the referral list (except for scientific or professional positions at the GS-9 level or higher). Remaining preference eligibles are placed above non-preference eligibles within their assigned category.
If you are a displaced or surplus Federal employee (eligible for the , you must receive a rating of category CAT C to be rated as "well qualified" to receive special selection priority. Required Documents

The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.

1. Resume - Your resume MUST contain dates of employment (i.e., month/year to month/year or present). To ensure you receive full credit for relevant experience, include the hours worked per week. We recommend that your resume not exceed 5 pages. If including Federal service experience, you MUST provide the pay plan, series, and grade, i.e., GS-0301-09. If the pay plan, series, and grade are not provided, it may result in an ineligible determination.
   Your resume must NOT include photographs, classified or government sensitive information, social security number (SSN), encrypted/digitally signed documents, or other inappropriate material or content. If your resume contains prohibited information as listed above, your application will be determined ineligible, and you will not receive consideration for this position. ( are optional.) Please view
   It is also recommended that your resume not include personal information such as age, gender, religion, race, disability, etc.
2. Online Application - Questionnaire
3. Education - See Education Section above
4. Registration/License (if applicable) - active, current registration/license
5. Veterans' Preference (if applicable) - You MUST submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. If you are serving under active duty, provide certification from the Armed Forces that you will be discharged or released within 120 days from the date of certification. The certification must indicate your dates of service, rank and that you will be separated under honorable conditions.
   10-point preference eligible - Submit an , along with the required documentation listed on the back of the SF-15. Veterans Affairs/Armed Forces certification must include the percentage of the service-connected disability or disabilities (including the "combined" percentage if you have more than one disability). Refer to for additional information on veterans' preference.
6. Career Transition Assistance Plan (CTAP) (if applicable) - You MUST submit the required documentation as outlined at: If you are an IRS CTAP eligible, you can apply for jobs within and outside the commuting area. If you are a Treasury CTAP eligible can apply for jobs within the commuting area.
7. Interagency Career Transition Assistance Plan (ICTAP) (if applicable) - If you are a displaced or surplus Federal employee, click for eligibility and a detailed list of required documents.
8. High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).PDN-9beda0d1-d435-498f-aa7e-1a81fab83a9c