User Experience Designer

Description
Hi, We're AppFolio.
We're innovators, changemakers, and collaborators. We're more than just a software company - we're a cloud-based powerhouse that creates products to make our customers' lives easier. We're revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.
We love where we work, and you can, too.
AppFolio is looking for a User Experience Designer to join our fast-paced team working to bring the power of well-designed SaaS to the commercial and community association management space. The property management industry serves all different types of properties from residential, to commercial, to community associations. You will play a key role in ensuring that AppFolio customers can effortlessly manage commercial properties and community associations on our platform. Your work will directly impact their ability to deliver exceptional experiences in their communities as they provide retail, office, and warehouse space and serve the growing number of community associations in the U.S.
The UX Designer is a dedicated member of a small, cross functional scrum team and is primarily responsible for understanding root customer problems and prototyping and validating design solutions made in collaboration with other team members. An evangelist for user-centered design, this individual has a unique talent and passion for translating complex tasks into simple interactions, driving ease of use as our key competitive advantage.
The ideal candidate will be an excellent communicator, knowledgeable and eager to apply Agile and Lean UX techniques, comfortable in a fast-moving organization, excited to collaborate with Software Engineers, QA Engineers, UX Designers, and Product Managers to build revolutionary software solutions.
Responsibilities:

• Re-envision how we can serve commercial and community association managers better within an existing, complex software and support the team in delivering quick wins to our customers
• Obsessively learn the product, our users, and their needs to craft the experience of the commercial and community association space
• Be the voice and advocate of the customer, understanding their context and processes, and communicating their needs to the team through data and insights
• Understand complex design challenges by participating alongside engineering, QA, and product in LeanUX-inspired activities such as design studios and story mapping
• Ongoing, close collaboration with team members during each sprint, including impromptu discussions and brainstorming activities, as well as pairing with engineers on design feasibility
• Supporting the team as needed with wireframes, flow diagrams, rapid prototypes and mock-ups to efficiently communicate and validate design ideas
• Facilitate user research, in collaboration with the team, to validate ideas and prototypes, as well as conduct ongoing usability testing of the working software
• Evangelize a cohesive User Experience via the consistent use of UI patterns from our design system

Qualifications:

• Strong technical aptitude, product common sense, and curiosity combined with a genuine love for products, people, and User Experience
• A portfolio of software design that demonstrates your design process, skills and creativity
• Experience with a variety of UX deliverables (wireframes, user flows, mockups, prototypes, etc.), paired with a keen sense of when to choose the right tool(s) to communicate the design
• Excellent communication, collaboration, and problem-solving skills
• Knowledge of Agile UX and Lean UX methodologies and experience working in a highly collaborative, agile environment is a huge plus
• Advanced proficiency with design and prototyping tools, preferably Figma
• Outstanding verbal and written communication skills: both synchronously and asynchronously.
• Passionate about learning and able to build subject matter expertise quickly
• Knowledge of the operations and processes of commercial real estate and/or community association management is preferred, but not required
• Minimum of 2 years of experience in User Experience design

Compensation & Benefits
The base salary/hourly wage that we reasonably expect to pay for this role is: $100,000 - $140,000. The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate's skills, education, experience, etc.Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.
Regular full-time employees are eligible for benefits - see here.
Why AppFolio
Grow We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.
Learn We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.
Impact We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.
Connect We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.
Paddle as One.
Learn more at appfolio.com/company/careers
Statement of Equal Opportunity
At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That's why we're a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you're always welcome at AppFolio.