(USA) Systems Administrator, System & Infrastructure

Position Summary...
What you'll do...
The System Administrator role specializes in L1 Help Desk support, onboarding new users, and hardware support ensuring the technology experience for both new and current employees runs smoothly. They provide expert assistance for any hardware or software issues that arise and help new hires integrate quickly into the Walmart Team.
Our Contact Center Support team is responsible for onboarding new hires throughout the year, providing imaging, packaging, shipping, and support for Windows laptops and Thin Client devices. We assist new hires on Day 1 with logging into their workstations and offer remote troubleshooting for the Walmart Customer Care associates who work from home. With a high volume of hiring and over 5000 active users, our team is dedicated to providing continuous support, making a real impact in a dynamic and fast-paced environment.
About Team:
Our team is focused on developing a streamlined, dependable company that includes service operations and technology solutions for Finance, People, and Associate Digital Experience (ADE). We also provide a variety of services such as procurement, supplier portfolio management, merchandising master data, and analytics. From developing HR chatbots and virtual assistants to creating invoice solutions and facilitating legal changes, we help drive efficiency across Walmart globally.
What you'll do:

• Responding to customer support tickets via phone, chat, or email and providing timely resolutions to their technical issues.
• Installing, configuring, and troubleshooting hardware and software systems to resolve technical issues.
• Imaging workstations, preparing, and shipping IT equipment, and providing login & equipment support for new hires that are joining the company.
• Developing and maintaining technical documentation, procedures and processes related to help desk support.
• Collaborating with other IT professionals to resolve complex technical issues that may require cross-functional expertise.

What you'll bring:

• Strong technical proficiency in operating systems, hardware, software, and other IT devices
• Excellent problem-solving, analytical, and team-working skills
• Customer-oriented and cool-tempered
• Ability to work under pressure and adapt to frequent changes
• Attention to detail and ability to multi-task is a must

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work:
We use a hybrid way of working that is primarily in office coupled with virtual when not onsite. Our campuses serve as a hub to enhance collaboration, bring us together for purpose and deliver on business needs. This approach helps us make quicker decisions, remove location barriers across our global team and be more flexible in our personal lives.

• Benefits:
  Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
  Equal Opportunity Employer:
  Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
  The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Hardware assembly, maintenance, or support, Information technology or related field within the past 5 years, Project Design, Troubleshooting and code analysis, Working with common programming languages (for example, C++, Pearl, Visual Basic), Working with TeamForge
Associates: Computer Science, Associates: Information Technology
Primary Location...
608 SW 8TH ST, BENTONVILLE, AR 72712-6207, United States of America