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SalaryWilson Health is looking for a direct hire Urgent CarePatient Services Representativefor our location in Sidney, Ohio (North Dayton, Ohio) area.
Key Perks and Benefits:
- Pay (Shift Differential, Weekend Differential, Holiday Pay, and Direct Deposit)
- Retirement (Defined & Employer Contribution, Employer Match (no waiting period), and Various Investment Options)
Who We Are:
At Wilson Health, our mission is to improve the health and wellness of our communities by delivering compassionate, quality care. We are committed to making a difference for our neighbors, friends, and family and our vision is to be a trusted, nationally-recognized leader of innovative, collaborative community health.
Employment Status: PRN (At least 24 hours in a 6 week time period)
Working Hours: Varied hours per week (Varied hours per pay period)
Shift: 10am-8pm
Position Reports to: Director of Urgent Care
Job Summary: The Patient Services Representative is the key individual that is in a position to make a positive first impression with patients and members of their families on the telephone and face-to-face.
Essential Duties & Responsibilities:
- Greets each patient on telephone or face-to-face in a courteous manner.
- Welcomes new patients to the practice; registers patient thoroughly, ensuring that demographic, insurance, and other data is accurate and complete.
- Directs incoming phone calls, messages, and electronic communication appropriately; utilizes telephone management protocol at all times.
- Utilizes practice management, electronic health record, patient portal, and other electronic technology applications according to guidelines.
- Meets expectations for collection of co-pays and account balances; follows cash handling policy at all times.
- Schedules patients accurately and efficiently, focusing on meeting the patient's needs.
- Collaborates with the provider and administration to provide access for patients seeking services.
- Enters patient charges and payments accurately into the practice management system.
- Enters referral tracking documentation into the practice management system; works the referral tracking report to identify completed and outstanding referrals to follow-up with the patient for continuity of care.
Qualifications:
- High school diploma or general education degree (GED) required
- Medical Assistant training and previous medical office experience is preferred.
- Computer experience is required.
- Leading candidates will have had prior education and/or experience with diagnostic and procedure coding.
Mission & Vision & Values:
- Improve the health and wellness of the community by delivering compassionate, quality care.
- Be a trusted, nationally-recognized leader of innovative, collaborative, community health.
- A.S.P.I.R.E - Always serve with professionalism, integrity, respect, and excellence.
EOE (Equal Opportunity Employer)
