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Form of work
SalaryDo you want growth opportunity, Career Pathing, and stability? WE WANT YOU!
ESSENTIAL RESPONSIBILITIES
- Welcomes all patients to the Office by their name; provides a personal introduction.
- Accepts first hand-off from the PSC Scheduling Center by reading check-in notes and acknowledges comments or concerns communicated by the patient to the PSC Scheduling Center Agent.
- Educates patients on the completion of patient intake forms.
- Confirms, updates, and verifies all patient demographic and clinically necessary information.
- Obtains and updates patient insurance information.
- Assembles charts for all new patients.
- Reviews and updates the Patient Verification Form (PVF) for existing patients.
- Educates patients on next steps; performs patient hand-off to the Dental Assistant or clinician.
- Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs.
- Partners with the Office team to ensure patients’ visits exceed expectations; takes appropriate action when visits do not exceed those expectations.
- Partners with the Office team to onboard and train new team members.
- Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments.
- Partners with the PSC Scheduling Center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients.
- Partners with the Office Manager and Doctors to optimize the patient schedule and flow; ensures patients are scheduled according to the Doctor’s A/B scheduling preferences.
- Monitors dashboard reports for late patient arrivals, and missed appointments; follows-up with patients to confirm arrival or reschedule for same day or next available appointment.
- Monitors dashboard and completes daily patient appointment confirmations, PSC Click And Respond, (CAR) requests, and completes insurance verifications.
- Performs general office duties; mail distribution; filing and pulling of patient charts; daily chart audits; ordering of office supplies; daily shipping and receiving and shredding of protected health information.
- Maintains a safe, clean, and professional reception area including patient entrances, waiting areas and bathrooms.
Job Type: Full-time
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Experience:
- Customer service: 1 year (Preferred)
Ability to Relocate:
- Strongsville, OH 44136: Relocate before starting work (Required)
Work Location: In person
