Uptime Operations Business Analyst

Position Description
We believe in the importance of diversity and inclusiveness to make us a stronger and better organization. The motivation and passion to support our customers set us apart from others that want to be like us. Our company culture is how we interact with each other, with our customers and society as a whole. It is the foundation on which everything else is built. We embrace new ideas and constantly challenge the status quo - innovation is driven by a willingness to change to stay ahead and find smart ways to create new solutions.
Our technology sets the standard - our people make the difference all day every day.
Mission/Purpose of Job
The Uptime Operations Business Analyst is responsible for analyzing and modeling existing business processes. The Business Analyst uses modeling tools to document the current state of business processes as well as the desired future state. The role is responsible for the knowledge transfer of business implications to the application/database developers, common case tools and to Uptime Operations Management team. This position reports to the Sr. Manager, Uptime Operations Support.
Key Responsibilities/Accountabilities

• Development and maintenance of reporting tools. Provides analytic support by coordinating data extraction from various databases and interpretation to transform data into usable business information.
• Creates reports, dashboards, and visualizations to help others understand business performance.
• Understand and document business processes in multiple departmental areas with a focus on innovation to exceed customer expectations.
• Works closely with the business and technical teams and is a major contributor to the requirements specification deliverables on any software tool development.
• Aids in writing business and functional requirements on behalf of Uptime Operations teams.
• Understands Volvo Group Aftermarket business and ensures that there is integration between business and technology needs of the team.
• Negotiates as needed on product functionalities to support the teams.
• Gathers and support business requirements when needed and works to translate into functional specifications.
• Partners with development and analytic teams to provide reporting on software solutions.
• Participates in Integration Testing and User Acceptance Testing (UAT) and functionality testing.

Critical Competencies

• Communication: Listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively.
• Customer Focus: Understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders.
• Conceptual Thinking: Understanding how elements, problems, and situations are related to each other and to the larger environment.
• Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.
• Ownership / Accountability: Taking the lead in getting the job done and accepting responsibility for personal actions, costs, and results.
• Interpersonal Influence: Building strong work relationships and adjusting to how individuals, organizational units, and cultures function and react.
• Analytical Skills: Recognizing patterns in data, information, or events, drawing logical conclusions, and making recommendations for action.
• Planning & Organization: Anticipating and drawing inferences about the future and structuring resources and actions in a logical manner.
• Process Advocate: Championing standardization of processes by reinforcing the organization's vision, values, and objectives and by fostering the continuous improvement of all operational and business practices.
• Dependability/Reliability: Following through on commitments, producing timely work to required -- or higher -- standards, and pitching in to get the job done.
• Managing Diversity: Valuing the ideas and perspectives contributed by a diverse workforce, adapting individual style to tap the motivations of diverse individuals, and taking action to capitalize on workforce diversity.

Essential Education/Training and Certificates

• BS degree required. Specialized data science Masters degree an advantage.
• Strong proficiency in MS Suite of products, including Power BI, Power Automate along with data visualization (Tableau, R, Python) and database management (SQL) knowledge.
• Exposure and basic conceptual understanding of emerging AI tools and usage opportunities
• Strong background in ASIST, Case Management procedures, mapping tool
• Cloud based phone system general administration knowledge and/or experience.

Preferred Experience and Knowledge

• 5 years experience working with business processes and analytics.
• Understanding of Uptime Operations Business processes.
• Effective documentation skills.
• Strong Coding Skills
• Strong Business Acumen
• Transportation Industry knowledge is a plus

Other

• Strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment.
• Innovative problem solving, research, motivational, teambuilding and analytical skills
• Energetic and passionate about providing exceptional experiences to our customer.

About us
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as "The American Truck You Can Count On," thanks to our durable, reliable and application-driven vehicles that get the job done.
Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people - to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.