University Student Assistant - Technology Support Center (Tsc) (Spring - Summer 2024)

Department:

Technology Support Center

Salary:

$8.25 per hour

• maximum of 26 hours per week

Normal Work Schedule:

Varies based on class schedule

Job Summary:

The Technology Support Center Helpdesk position will help operate the TSC helpdesk and provide technical support for students. Positions may be filled based on individual applicants' skills, qualification and departmental needs.

Essential Functions:

1. Supports TSC staff on assigned tasks, which may include answering phone calls, creating support tickets, and troubleshooting support issues.

2. Receives assignments orally or in writing.

3. Reads documents written in English.

4. Must be able to maintain confidentiality of information.

Minimum Qualifications:

• Must be enrolled as a JSU student
• May not be a dual-enrollment student
• Must meet the minimum credit hour requirements of the specific student employment program
• Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJSU.
• If not a first time student, applicant must have a GPA of 2.00 or higher.
• Must be 18 years of age or older

Notice Regarding International Students:

• All international students must be in a valid immigration status.
• Due to Visa requirements international students must be enrolled as a full-time JSU student and possess each of the following:

1. Passport from their respective country.
2. F-1 Student Visa or J-1 Exchange Student Visa.
3. U.S. Customs Form I-94.
4. Official photo identification.
5. Official Social Security Card imprinted with "Valid for Work Only" or similar statement

Required Documents:

1. Cover Letter
2. Resume
3. Unofficial Transcripts or proof of enrollment

Clery Notice: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act,  https://clerycenter.org/policy-resources/the-clery-act/ the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: http://jsu.edu/police/docs/CleryAnnualReport.pdf

Equal Employment Opportunity: JSU is an Equal Employment, Equal Opportunity, and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.