University Program Associate

S2753

004099

University Program Associate

University Program Associate

Administration - Staff

UNC Greensboro, located in the Piedmont Triad region of North Carolina, is 1 of only 57 doctoral institutions recognized by the Carnegie Foundation for both higher research activity and community engagement. Founded in 1891 and one of the original three UNC System institutions, UNC Greensboro is one of the most diverse universities in the state with 20,000+ students, and 3,000+ faculty and staff members representing 90+ nationalities. With 17 Division I athletic teams, 85 undergraduate degrees in over 125 areas of study, as well as 74 master’s and 32 doctoral programs, UNC Greensboro is consistently recognized nationally among the top universities for academic excellence and value, with noted strengths in health and wellness, visual and performing arts, nursing, education, and more. For additional information, please visit uncg.edu and follow UNCG on Facebook, Twitter, and Instagram.

The UNCG Police Department is committed to providing the highest level of campus law enforcement services available. Our officers and employees are highly trained and dedicated individuals whose personal mission is to make sure campus community’s experience at UNCG is not only memorable and successful, but also safe. We are counting on everyone to not only take responsible for their own safety but the safety of others. The police department offers these and other programs to help our Spartans achieve a safe and secure community.

This position works with the UNCG Police Department’s logistics, evidence, and records sections; requiring specialized knowledge of the department’s operations to include policies and procedures. Some of the important responsibilities include planning, organizing and managing daily operations; program policy and procedure design and implementation; and associated business functions. Some of this work also includes marketing these areas and pushing the goals and objectives forward for the department.

Bachelor’s degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Experience with the following:

• DCI
• CJ Leads
• MDIS
• Purchasing guidelines
• Maintaining inventory
• Good communication with vendors
• Communication with district attorney’s office
• Attention to detail
• Proficient with computers
• Experience in higher education

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

$48,004 – $50,530

Public Safety & Police - 57001

8 A.M. - 5 P.M., M-F

12

Administrative & Managerial

University Program Associate

01/22/2024

02/19/2024

1.000

Non-Exempt

Logistical Support

• Work with department members to ensure equipment is appropriate, safe, and maintained in good working order.
• Explaining policy and procedure to: a. Vehicle maintenance shops and private vendors that repair or equip the department vehicles; b. Officers and uniform suppliers about how the police department will be handling uniform order.
• Probing for details in order to assist police officers in determining why a computer program is not responding or working properly, or why a vehicle malfunction may be occurring.
• Presenting various options when no one answer is clear.
• Identifying underlying root of customer problems when they are poorly communicated by determining the actual reason for equipment malfunction in vehicles when vaguely explained.
• Recommending and implementing procedural changes to improve quality of service by: a. Having officers verify the equipment issued to them by requesting a signature for documentation; b. Providing vendors with copies of uniform and equipment requests to improve accuracy of orders placed.
• Using interpersonal skills to change the perspective of unhappy clients or customers on a frequent basis by first focusing directly on the concerns of the customer or client to determine the trouble by listening to them. When needed, answer any questions to clarify any inaccuracies that may exist, then ask if there are any thoughts that the person might have for improvements, and lastly close with a positive note on how their input and loyalty have been valued.
• Resolving customer problems with reliance on network resources, program knowledge, analytical skill, and research of past actions.
• Serve as liaison between the university and external service providers when scheduling repairs to vehicles and ordering uniforms and supplies.

Maintaining Inventory and Placing Orders

• Maintain supply inventory and ordering supplies.
• Complete orders for signature approval.
• Complete equipment inventory.
• Work with vendors on prices & delivery dates.
• Research sources for specialized equipment.
• Process items for surplus.
• Serve as liaison between Police Department and external vendors.
• Consistently look for ways to reduce budget spending without reducing our uniform or equipment performance, reliability, or product quality.
• Receiving and processing uniform/equipment request forms and completing the order for these requests once approved.

Reviewing and Processing Departmental Forms

• Complete routine reports to include: a. Monthly vehicle mileage reports; b. Quarterly inventory. reports; c. Quarterly building inspections.
• Complete personnel documentation (ex. uniforms & equipment).
• Checking daily data or forms for accuracy of vehicle mileage, vehicle maintenance, and vehicle checklists.

Evidence

• Learn the following tasks to fill in as secondary:
  • Retrieve temporary evidence from temp lockers.
  • Ensure that evidence & money are properly packaged.
  • Ensure that evidence is properly logged and entered into RMS.
  • Research case dispositions and other related information involving the classification and disposition of property items
  • Prepare all reports concerning the evidence/property control function.
  • Obtains court orders and when needed.
  • Maintain and coordinate all lost and found property that is submitted to the PD.

Records

• Learn the following tasks to fill in as secondary:
  • Reviews records requests.
  • Review reports entered into RMS for information pertaining to state property and NIBRS.
  • Ensures that the department stays compliant with all university and state requirements pertaining to records retention.
  • Manages and organizes all case files according to department policy and state law.
  • Acts as liaison between UNCG Police Department and outside community members.

Knowledge – Program and Organization

• Knowledge of policies, procedures and precedents affecting program area(s).
• Ability to analyze and explain how policies or procedures apply to programmatic and client needs.
• Operational knowledge of the purpose of the program’s organization including its mission, services, clients and measures of business effectiveness.
• Ability to assess needs and assure assistance is appropriate to the situation.
• Ability to identify and understand non-specific issues and problems without standard resolutions and resolve them independently.
• Ability to modify processes using applicable technology, web-based data systems and programs.

Journey

Program Administration

• Ability to establish expectations and clear directions for a defined program area independently. Ability to make decisions regarding the program expectations and direction to ensure program outcomes and timelines are met.
• Ability to identify, understand, and provide corrective alternatives for issues and problems of a more complex nature.
• Ability to adjust program priorities based on changing work environment and deadlines.
• Ability to analyze and develop information for monitoring and measuring work processes.
• Ability to determine program effectiveness and efficiency.
• Ability to identify trends in program operations or activities and make recommendations.
• Ability to manage the reporting of financial area or program(s), including preparation and analysis of financial statements and reports.

Advanced

Customer Service

• Ability to explain the application of policies and procedures in terms of client needs and business results and goals.
• Ability to identify options and make recommendations within established guidelines to meet competing needs.
• Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service in assigned area and problem resolution with clients.
• Knowledge of the value of program services to the client and how to deliver those services.

Journey

Communication – Verbal/Written

• Ability to advise and consult with clients to ensure accuracy of the communication and understanding of the message.
• Ability to place messages in context with the organization’s broader business perspective.

Advanced

Information/Records Administration

• Ability to develop and recommend new approaches to improve records and information management.
• Ability to evaluate and recommend changes to data collection and data presentation methods in response to complex requests.
• Ability to identify trends in information management and analysis, and discuss these with higher level staff.
• Ability to make recommendations for improvement.
• Ability to develop program tools applicable to assigned program area(s).
• Ability to maintain awareness of current and emerging technologies which could improve the efficiency and effectiveness of data management with other business systems.

Advanced

Leadership

• Ability to train, assign, supervise and review the work of others.
• Ability to perform and/or supervise several administrative functions.
• Ability to supervise a various functions of considerable complexity.

Advanced

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - F, Holding - F, Finger Dexterity - C, Vision-Skilled Trades - F, Reading - F, Writing - F, Eye-hand coordination - F, Vision-Color Distinction - O, Vision-Preparing/Analyzing figures - O, Vision-Visual inspection - F, Vision-Measuring/Assembling at distance close to eye - F, Hearing - C, Talking - F, Standing - O, Sitting - O, Walking - O, Lifting-0-30 lbs. - F, Lifting-30-60 lbs. - O, Lifting-60-90 lbs. - R, Lifting-90 plus lbs. - R, Pushing/Pulling - O, Climbing-Stairs - O, Climbing-Ladders - R, Bending - F, Squatting - O, Crawling - R, Reaching - F

Driving - Car/Truck - O, Driving - Standar/Automatic - O, Location - Roof - R, Equipment/Machines - Step Stools - O, Night/Dark - R, Extreme noise levels - R, Extreme temperatures - R, Inside - F, Outside - O, Ventilation ConditionsDust - O, Ventilation ConditionsFumes - R, Ventilation ConditionsChemicals - R, Ventilation ConditionsGases - R, Exposure to potential Hazardous Conditions - R, Chemical Spills - R, Gas Leaks - R, Infectious Bacteria - R, Acidic Harsh or Oily Substances - R, Electrical Hazards - R, Overtime - R