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Form of workJob Description: Summary:
As a mixed methods UX researcher on Business Messaging, you'll have the opportunity to partner directly with a single, tightly integrated pod with significant freedom to operate with the time, people and space necessary for conceiving, building and launching brand new products. Research is paramount to this organization's success - formative research is needed to identify the right latent needs or problems in the world to tackle with product solutions, iterative design research is needed to mold early product ideas into testable prototypes, and creative evaluative research is needed to improve and prepare those products for market.
Job Responsibilities:
Collaborate closely with researchers, designers, PMs & engineers to identify, define and deliver meaningful products into the world
Collaboratively and independently develop and execute research roadmaps
Lead various research studies throughout all the phases of the product development cycle
Contribute to product strategy, execution and go-to-market plan
If and when necessary, manage research vendors to help augment the work of the research team
Skills :
Strong, proven ability to independently scope and execute both primary qualitative and quantitative research, and translate insights into recommendations for non-researchers
Ability to quickly learn how to use internal processes, tooling, and other resources required to execute DIY research (i.e., without relying on vendors)
Extensive experience with data and utilizing numbers to define and support hypotheses
Extensive experience with storytelling to get traction with various audience
Extensive experience with autonomy and decision making to balance demands
Strong mentoring skills necessary to provide support and constructive performance feedback.
Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Strong, proven ability to work independently and manage one's time
Education/Experience:
BA/BS in a human behavior related field, such as human-computer interaction, psychology, sociology, communication, information science, media studies, computer science, or economics
5+ years of research industry experience leading and executing end to end qualitative and quantitative UX or Market Research in a corporate setting.
