Treatment Coordinator

As an established dental practice with a robust 15-year history, we are confident that we fulfill all the criteria on your "dream office" checklist. Our commitment to fostering a positive work-life balance and cultivating a vibrant team culture sets us apart. At our practice, we believe in working hard and playing hard, evident in our annual team celebrations and outings. Additionally, we take pride in offering a unique mentorship program.

Media Dental Associates, Bootway Dental, and Conshohocken Dental Arts prioritize a patient-centric approach, and we uphold the following values in all our endeavors:

• Good Steward
• Coachable
• Integrity
• Goal-Oriented
• Engaging Energy

These core values are embraced by our entire team, and we are seeking a new team member who shares these principles. If you resonate with our values and believe you would be an excellent fit, we invite you to review the position overview below.

Position Overview:

As a pivotal member of our team, your role will encompass a broad spectrum of responsibilities aimed at ensuring the seamless operation and efficiency of our dental practices. Key duties and expectations include:

• Demonstrates exemplary judgment and decision-making across diverse situations. Contributes significantly to the company's growth and success by fostering a positive organizational culture aligned with our core values, mission, and vision.
• Effectively engages with patients, facilitating discussions on treatment options, and educates them on the importance of maintaining optimal oral health. Ensures a balanced approach to treatment plan acceptance, avoiding undue pressure, and maintaining a patient-centric focus.
• Skillfully secures financial commitments from patients, accurately handling payments, and adhering to established office policies and procedures. Proficiently addresses objections and navigates barriers to case acceptance, fostering a streamlined and efficient process.
• Maintains an unwavering focus on the patient experience, particularly with new patients, to ensure a consistently positive encounter. Assumes responsibilities for various administrative tasks, including phone management, patient check-in/out, coordination of insurance benefits, and appointment scheduling.
• Contributes to new patient growth objectives by collaborating with colleagues in the execution of sales, marketing, and promotional activities. Demonstrates a comprehensive understanding of insurance plan coverage for various procedures and supports office team members in payment and insurance processes.
• Readily assists with the smooth flow of patient services, handles dental/medical emergencies when necessary, and proactively addresses issues by recommending effective solutions to the supervisor.
• Proactively engages in cross-training initiatives to provide support in other job roles as required. Exhibits excellent interpersonal, communication, and customer service skills, fostering positive relationships both internally and externally.
• Takes initiative in scheduling patients for appointments and willingly undertakes any other duties as assigned, demonstrating flexibility and a commitment to contributing to the overall success of the practice.

Position Requirements:

To thrive in this role, the ideal candidate should possess the following qualifications and attributes:

• Professional Experience:
• 1-3 years of hands-on experience in the dental field.
• 2-5 years of proven track record in patient/customer service.
• Interpersonal Skills:
• Outgoing and engaging personality, fostering positive relationships with both patients and team members.
• Dental Knowledge:
• General knowledge of dental treatment options.
• Familiarity with dental insurance processes.
• We offer comprehensive training in dental knowledge as part of our Patient Service team, there will be a training period at our West Chester location.

• Communication Skills:
• Ability to effectively "sell" dental treatment for positive case acceptance.
• Financial Acumen:
• Knowledge of dental financing options is a plus.
• Flexibility:
• Willingness to travel to West Chester once a month for departmental trainings.
• Willingness to participate in company-wide training sessions once a month.
• Openness to reading and discussing a group-issued book.
• Training Commitment:
• Commitment to completing the initial 2 weeks to 90 days of training at our West Chester facility.
• Technical Skills:
• Proficiency in Google Drive and spreadsheet applications.

By meeting these requirements, you will not only contribute to the success of our practice but also enhance your own professional growth. We value your commitment and look forward to welcoming you to our dynamic team.

Excited about the prospect of joining our team? Fantastic! If you possess over 2 years of customer service experience and are eager to make a positive impact in the community, we encourage you to apply today! We place a high value on our organizational culture, understanding that when the fit is right, it's undeniable.

Should you find yourself reading the complete job description and thinking, "this sounds PERFECT for me," then we are eager to get to know you better. At Media Dental Associates, Bootway Dental, and Conshohocken Dental Arts, each day promises to be an enjoyable adventure shared with a motivated and dynamic group of individuals. Our commitment to being Patient Centric is at the core of our ethos, and we hope you share that commitment too. We look forward to the possibility of welcoming you to our team!

Job Types: Full-time, Part-time

Pay: $17.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Dental office
• Private practice

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person