Travel Medical Office Assistant - Veterans Evaluation Services

Job Introduction

Maximus is currently hiring for Travel Medical Office Assistants to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Travel Medical Office Assistant is responsible for assisting our Mobile Medical Unit team and veterans on exam days in any manner needed, general problem solving in a solutions oriented manner for both providers and veterans, and updating case statuses as available. The ideal candidate possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.

Job Description Summary

Travel Medical Office Assistants supporting the Veterans Evaluation Services team (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism.

Job Summary

Essential Duties and Responsibilities:

- Perform all job functions in compliance with HIPAA policies.

- Adhere to local and externally relevant health and safety laws and policies.

- Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.

- Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.

- Document all actions taken and other pertinent information as it relates to veteran and provider interaction.

- Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of clinic throughout the day.

- Other duties as assigned.

Minimum Requirements:

- High School Diploma or equivalent.

- Prior Medical or Customer Service experience is preferred.

Education and Experience Requirements

Additional Duties & Responsibilities:

• Travel to the lower 48 states of the US
• Assist mobile units 
• Rent cars while traveling for work purposes 
• Travel to mobile units as well as work remotely
• Working with our Mobile Medical Unit team and making sure the vehicle has all the necessary supplies
• Display snacks/water/flags/veteran material in the provider's waiting area and post VES signs in the door
• Greet each veteran immediately, obtain medical history, any diagnostic results or medical records and provide sign in sheet
• Provide information to the providers (worksheets/HX forms/day/face sheets), and assist with vitals (weight, height, blood pressure)
• Document and update OMS comments for everything you do pertaining to veterans and providers
• Keep all veteran's information private and confidential
• Assist the veteran in any way needed
• Always be courteous and respectful
• Adhere to local and externally relevant health and safety laws and policies
• Maintain cleanliness of our Mobile Medical Unit clinic.
• Ordering the necessary supplies for our Mobile Medical Unit vehicle
• Frequently utilizes computer, telephone, e-mail and e-fax
• Communicate and assist other departments in a collaborative effort to expedite cases
• Work effectively within a team dynamic
• Adapt to new instructions, requests or procedures as provided
• Maintain a high sense of urgency at all times

 

Additional Requirements:

• Must be willing and able to travel 
• Valid driver's license required
• One to two years training and/or certification in the medical field preferred
• CPR certified preferred
• Intermediate knowledge of pertinent medical terminology
• Advanced verbal and interpersonal skills
• Advanced written communication skills, to include excellent grammar
• Advanced reading and comprehension abilities
• Advanced analytical skills and detail-oriented
• Advanced multi-tasking skills
• Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
• Proficient typing skills
• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel
• Must be willing and able to work some weekend shifts (Saturday and Sunday) as needed

 

Home Office Requirements:

• Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
• Preferred Windows or Mac (no Chromebooks)
• OS for Windows - Windows 10 or newer
• OS for Mac - Big Sur (11.0.1+); Catalina (10.15); MacOS (up to 12.5) or newer
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
• USB plug and play wired headset with a microphone and noise suppression
• Private work area and adequate power source
• A second monitor is highly recommended for most positions
• Must currently and permanently reside in the Continental US

MAXIMUS IntroductionSince 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.EEO StatementEEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.Posted MaxUSD $23.00/Hr.Posted MinUSD $18.00/Hr.Employment Type: FULL_TIME