Address
Form of workSUMMARY
We are hiring a Full Time Travel Agent to assist the travel manager by making and confirming reservations, monitory flights and other travel arrangements. The ideal candidate will have some travel experience under his or her belt and be familiar with both domestic and foreign destinations. The TRAVEL AGENT supports America Councils work by implementing international exchange programs for thousands of participants worldwide. Qualified applicants must have Sabre Global Distribution Systems (GDS) and be familiar with Trams Back office accounting. The TRAVEL AGENT will be working on site at American Councils for International Education in Washington, DC.
RESPONSIBILITIES
• Use Sabre reservation software to handle requests received by telephone or e-mail by selecting convenient and cost-effective availability of airline flights and informs and discusses options with traveler.
• Provide concierge services including hotels, ground transportation, etc.
• Check reservations for accuracy; maintain records and provide information as requested.
• Handle special situations such as canceling/voiding airline tickets and arrange for refund of unused tickets.
• Create and submit ARC reports
• Transfer tickets to ARC weekly
• Download weekly tickets to ARC report
• Print weekly ARC reports
• Must have minimum five years Sabre Global Distribution Systems (GDS)
• Knowledge of TRAMS and ARC is a must
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook
• Positive, tenacious attitude and a willingness to constantly learn
• Strong organizational skills for maintaining complex records and itineraries
• Excellent interpersonal communication skills, both written and verbal as well as customer service.
• Ability to work within a small team
EQUAL EMPLOYMENT OPPORTUNITY
American Councils is committed to taking affirmative steps to enhance employment opportunities for minorities, women, veterans, and people with disabilities, and strives to ensure that meaningful employment and promotional opportunities are maintained for everyone. American Councils’ commitment to equal employment opportunity is based not only on federal requirements, but also on a longstanding commitment to maintaining a diverse workforce reflective of the communities in which we operate.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
