Address
Form of work
SalaryTesla participates in the E-Verify Program
What to ExpectWhat You’ll Do
What You’ll Bring
As part of the Bay Area Workplace team, the Transportation Support Supervisor oversees the daily function of Tesla’s Transportation Customer Service and Command Center located at the Fremont Factory. The Support Supervisor will ensure the Commute Help Center is operating efficiently by ensuring employees questions are answered and feedback is properly received. The role will focus on enhancing the parking and commuting employee experience by providing employees with excellent customer service.
The Workplace Team’s mission is to create an environment for our high performing teams that allows them to realize their true potential. Whichever group we collaborate with, we constantly push ourselves to approach challenges from first principles. Our team aligns around three pillars – Design, Build and Operate. Together we focus on optimizing the space we have, finding the best solutions to Tesla’s expansion needs, and devising and driving our long-term strategy. All of this under the guiding principle of sustainability.
- Lead Manage, and motivate staff by ensuring customer service is top priority
- Lead operation training, staff scheduling, and performance evaluations
- Manage the transportation ticketing system by ensuring employees questions and feedback are addressed promptly
- Provide employees with commute assistance by sharing and educating employees about all the commuting benefits Tesla offers
- Work closely with program suppliers ensuring any program changes are solved for
- Provide a level of service delivery that meets or exceeds customer expectations by maintaining vigilant review of employee feedback and vendor performance
- Track, monitor, and identify areas of program improvements based on employee feedback and program trends
- 3+ years of relevant work experience with public or private transportation systems
- Ability to work in a team environment and operate as a Change Agent
- Strong verbal and written communication skills and ability to present in a formal setting
- Understanding of business principles and experience working effectively across functional lines
- Evidence of exceptional ability
- Highly proficient in Excel, Microsoft Office Suite
- Experience in PowerBI, and Adobe Creative Suite software a plus
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
$88,000 - $198,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$88,000 - $198,000/annual salary + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
