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Form of workJob Description
We are currently seeking an Event Support Technician Supervisor that will work from headquarters in Newark, CA. This position requires an experienced professional with a strong background in diagnosis, maintenance, and repair of vehicles as well as a passion for working in customer-facing environments. Our ideal candidate exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.
The Role:
- Build and lead team of Event Support Vehicle Technicians based at Headquarters who will travel up to 20% of their time to support Marketing, Brand & Sales teams.
- Support new vehicle launches and Headquarters events.
- Become an embedded part of Prototype Build, becoming a technical expert in Lucid vehicles.
- Diagnose, maintain, and repair Lucid Motors vehicles while traveling and on-site at HQ.
- Collaborate with Internal stake holders to further Lucid vehicle development.
- A capacity to creatively solve problems and think quickly in busy customer-facing environments.
- Direct customer interaction and supporting Marketing & Sales events as needed.
Qualifications:
- Flexible work availability and ability to travel as needed to support Sales & Marketing efforts (up to 20% at times).
- Exceptional ability to interface and collaborate with individuals, groups, and vendors.
- High School Diploma or GED equivalent (Required).
- Automotive service experience including understanding various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time.
- Learning agility.
- Willingness to take on more responsibility to learn and develop into management position.
- A self-starter with curiosity and desire to review processes and execute changes.
- Gain knowledge of company policies, protocols, and process.
- Verifiable track record of excellence in Customer Service.
- Willingness to assist on repairs on an as needed basis.
- Exceptional organization and the ability to drive continuous improvement in a fast-moving environment.
- Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment.
- Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software.
- Ability to travel on an as-needed basis, approximately 20%.
- Willingness to complete Lucid provided CPR training post hire.
- Valid driver license with no suspensions within the past year.
Preferred Qualifications:
- Startup experience.
- Experience supporting Marketing, Brand & Sales events.
- Experience in luxury automobile repair environments.
- Fabrication experience.
- Ability to drive non-commercial truck and trailer.
Education Requirements:
- High School Diploma or GED.
- OEM Certified Master Technician.
- EPA 609 Certification.
- OEM Specific Technician Training.
- Automotive Technology/Technician Degree or equivalent experience.
